Membership Manager

Overview

Our client an established industry-focused organisation is seeking a proactive and strategic Membership Manager to oversee the growth and retention of its membership base. This role involves building strong, value-driven relationships with existing members while identifying and securing new members.

Key Responsibilities

• Design and deliver targeted strategies to attract new members.
• Gather feedback to continuously improve services.
• Conduct regular site visits and engagement meetings across the UK.
• Develop and sustain strong relationships with existing members.
• Convert leads into members through tailored outreach and engagement.
• Identify and pursue new growth opportunities for the membership programme.
• Collaborate on strategic plans to increase the organisation’s value proposition to its network.
• Monitor key membership metrics including growth, retention, and engagement.
• Work closely with internal teams across training, events, and marketing to promote member services.
• Communicate the value proposition of membership to both existing and potential members.
• Ensure member databases and contact records are up-to-date and accurate.
• Support the development and delivery of training initiatives in coordination with programme leads.

Requirements

• Background in membership-driven environment
• Skilled in relationship management and confident engaging with a wide range of stakeholders.
• Demonstrated success in business development, sales, or membership management.
• Strong interpersonal, communication, and negotiation abilities.
• Proficient in managing CRM systems and data analysis.
• Organised, self-motivated, and capable of managing multiple projects simultaneously.