Lead Product Owner - Oldbury

Company description Location: Oldbury (Hybrid) #LI-Hybrid Employment Type: Full time / Permanent Business Area/Function: Roadside Services Application Closing Date: Monday 3rd February 2025 Thought The AA only provide roadside assistance? Think again. n For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Lead Product Owner , you’ll play a key part to our success and join us on this exciting motoring journey. This is the job As our Lead Product Owner , you will transform Roadside Operations by driving efficiency, accountability, and innovative thinking, with a focus on data. You will lead a team to identify, analyse, and document business requirements, ensuring the success of the Road Ops of the Future programme. n You will define processes and methodologies, working closely with business and IT teams to understand and develop future roadside operation requirements across a clearly defined strategy that including systems, people and assets capabilities. Your role involves engaging with business owners to ensure core requirements are developed and documented and delivering solutions that include regulatory changes, technology future-proofing, and new products. What will I be doing? n Inform overall business change sequencing, aligning Business Line plans, portfolios, and dependencies with road operations strategic priorities and risk appetite. n Shape the business components of the road operations investment portfolio, including business design goals. n Support business requirements to identify and recommend options to optimise spending across the road operation investment portfolio, ensuring effective investment. n Develop and maintain a clear operational requirement for the AA through detailed analysis and business understanding, informed by market trends, technological changes, and best practices. n Drive requirements for the Road Operations change program through the broader transformation team, monitor outcomes and interdependencies, ensure delivery of business outcomes, and manage escalation and resolution processes. n Deliver regular updates to stakeholders, clearly communicating priorities, trends, risks, opportunities. n Create, maintain, and communicate an overall roadmap of change within the context of an agreed operational strategy, including future deployment, technical innovation, future vehicle and people capabilities, best practices from other industries, and flexibility across roadside teams. n Lead and develop the team of product owners to support the delivery of a significant program of change, transitioning the culture with data as a key driver, encouraging inquisitiveness about data usage, and driving continuous improvements. n Support Operational teams in making investment choices on continuous improvement initiatives to enhance operational efficiency and customer outcomes, leading to sustained cost reductions. n n What do I need? Capability, Knowledge and Experience: n n Proven experience in delivering continuous service improvements for the business. n Extensive knowledge of analytic techniques, methods, and problem-solving skills. n Experience with regulatory and audit requirements in an operational environment. n Experience working with outsource partners and delivering support solutions. n Extensive understanding of change management and governance in an operational context. n Strong leadership and influencing capabilities; able to motivate and empower teams to deliver in line with organisational priorities and cultural principles. n Strong influencer across the organisation, able to achieve results through others without direct authority. n Decisive with the ability to consult appropriately and communicate decisions clearly. n Strategic thinker with excellent analytical abilities. n Experience in large organisations with complex product sets. n Extensive knowledge of operations and logistics businesses. n Additional information We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: n n 25 days annual leave plus bank holidays + holiday buying scheme n Worksave pension scheme with up to 7% employer contribution n Free AA breakdown membership from Day 1 plus 50% discount for family and friends n Discounts on AA products including car and home insurance n Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more n Company funded life assurance n Diverse learning and development opportunities to support you to progress in your career n Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family n n Plus, so much more! n We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. #LI-SJ1