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- Tasks: Engage with clients to assess their financial situations and recommend debt solutions.
- Company: CCP is a leading recruitment specialist in Customer Operations and CX since 2010.
- Benefits: Earn a competitive salary with uncapped commission and excellent career progression opportunities.
- Why this job: Join a dynamic team in a fast-growing business that values motivation and personal performance.
- Qualifications: Must have at least 12 months recent experience as an IVA Advisor.
- Other info: Full-time office-based role with immediate start available.
The predicted salary is between 24000 - 42000 £ per year.
CCP is delighted to be working once again with a longstanding client in the financial services sector. Due to outstanding business performance and continued growth, we are supporting them in the recruitment of three talented IVA Advisors to join their thriving team in Cheadle, just outside of Stockport.
Are you a money-motivated, driven sales professional? Are you looking to join a fast-growing, dynamic business? Do you have recent IVA experience?
About the Role
As an IVA Advisor, you'll engage directly with clients to understand their financial circumstances, including detailed discussions about their income, expenditure, and creditor information. Using this information, you'll assess their situation and recommend the most suitable solution to help them clear their debts efficiently and responsibly.
Key Responsibilities
- Handle inbound and outbound (pre-qualified) leads with professionalism and empathy
- Maintain a high standard of objection handling and customer care
- Take full and accurate income and expenditure details from clients
- Assess each client's circumstances to determine the best debt solution
- Stay motivated, driven, and focused on personal and team performance targets
- Maintain excellent telephone etiquette and a compassionate approach at all times
What's in it for you?
- £30,000 basic salary
- Uncapped commission - OTE £60,000 to £70,000 (paid monthly)
- Join a fast-growing business with excellent career progression opportunities
Working Hours
- Monday to Thursday: Shift patterns of 8am-4:30pm, 10am-6:30pm and 11:30am–8pm
- Friday: 9am–4pm
- Saturday: 9am–4pm (1 in every 3 Saturdays, with the following Friday off in lieu)
Full-Time Office-Based Role - Immediate Start Available
Experience Required
To be considered for this exciting opportunity, you MUST have at least 12 months recent experience as an IVA Advisor.
How to Apply
This role is being managed by Danielle and Sian at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 48 hours.
About CCP
CCP are specialists in Customer Operations and CX recruitment. Since 2010, we've earned a reputation for delivering exceptional service to clients and candidates alike. We immerse ourselves in the brands we represent, supporting both established names and exciting startups. Beyond recruitment, we assist businesses with talent attraction and employee retention strategies to ensure long-term success.
IVA Advisor employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Advisor
✨Tip Number 1
Make sure to highlight your recent IVA experience during any conversations you have. This role specifically requires at least 12 months of relevant experience, so be prepared to discuss your previous roles and how they relate to the responsibilities of an IVA Advisor.
✨Tip Number 2
Demonstrate your sales skills by preparing examples of how you've successfully handled objections in past roles. The ability to manage objections with professionalism and empathy is crucial for this position, so showcasing your expertise in this area can set you apart.
✨Tip Number 3
Familiarise yourself with the financial services sector, particularly around debt solutions and client care. Being knowledgeable about current trends and regulations will not only help you in discussions but also show your commitment to the role and the industry.
✨Tip Number 4
Prepare to discuss your motivation and drive during the interview. Since this role is money-motivated with uncapped commission, sharing your personal goals and how they align with the company's growth can demonstrate that you're a great fit for their dynamic team.
We think you need these skills to ace IVA Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent IVA experience and any relevant sales achievements. Use specific examples to demonstrate how you've successfully handled client situations in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping clients with their financial circumstances. Mention your understanding of the role and how your skills align with the company's needs.
Highlight Key Skills: In your application, emphasise skills such as empathy, communication, and objection handling. These are crucial for an IVA Advisor and will show that you understand the responsibilities of the role.
Follow Application Instructions: Ensure you apply online as instructed. Double-check that you have included all required documents and that your application is submitted before the deadline.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your IVA Knowledge
Make sure to brush up on your IVA knowledge before the interview. Be prepared to discuss recent changes in regulations and how they impact clients. This will demonstrate your expertise and commitment to the role.
✨Demonstrate Empathy and Communication Skills
As an IVA Advisor, you'll be dealing with clients in sensitive financial situations. Practice conveying empathy and understanding during your responses. Use examples from your past experiences to illustrate how you've handled similar situations.
✨Prepare for Objection Handling
Expect to be asked about how you handle objections from clients. Prepare specific examples of challenges you've faced and how you successfully navigated them. This will show your problem-solving skills and resilience.
✨Highlight Your Sales Motivation
Since this role is money-motivated, be ready to discuss your sales achievements and targets. Share stories that highlight your drive and how you’ve exceeded expectations in previous roles, as this aligns with the company's dynamic culture.
