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- Tasks: Lead a team providing technical support for key applications and ensure their optimal performance.
- Company: Join a dynamic organisation focused on delivering reliable application support and fostering innovation.
- Benefits: Enjoy a collaborative work environment, opportunities for growth, and the chance to make an impact.
- Why this job: Be at the forefront of technology, solving real problems and mentoring future tech leaders.
- Qualifications: Experience in application support and leadership skills are essential; tech-savvy individuals welcome!
- Other info: This role offers a chance to work closely with vendors and internal teams on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for an Applications Support Lead to join ASAP. You will be accountable for the provision of technical support for the organisation's applications and ensure the successful and reliable operation of key applications, including technical support for users and service owner, planning upgrades and performing preventative maintenance. You will also be tasked with enabling and facilitating the work of the Application Support Engineers.
You will provide Level 2 and Level 3 support for their software applications, ensuring their stability, security, and optimal performance. The role includes managing configuration changes, patching infrastructure and applications and collaborating with vendors and internal teams.
Main accountabilities:- Lead and mentor a team of application support engineers.
- Act as an escalation point, resolving issues in a professional and timely manner.
- Deliver Level 2 and Level 3 support for application-related issues.
- Implement configuration changes and enhancements to software applications.
- Ensuring regular patching of infrastructure and applications to ensure security and performance are completed.
- Manage relationships with vendors and coordinate upgrades and maintenance activities.
- Provide leadership and guidance to the application support team, fostering a collaborative and supportive environment.
- Troubleshoot and resolve application-related issues, providing timely and effective solutions.
- Conduct security assessments and implement necessary security measures.
- Prioritise and manage multiple support tickets, ensuring critical issues are addressed promptly.
- Work with development teams to test and deploy application enhancements and updates.
- Maintain technical documentation and create self-service documentation for users.
- Act as a liaison between the business and technical teams, contributing to sprints as a business representative and resource.
- Develop and maintain application roadmaps and contribute to annual planning activities.
- Provide business relationship management, ensuring alignment between IT and business objectives.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/.
Applications Support Lead employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Lead
✨Tip Number 1
Familiarise yourself with the specific applications and technologies mentioned in the job description. Understanding the tools and systems used by the company will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led teams or mentored colleagues in previous roles. This will highlight your ability to guide the application support team effectively.
✨Tip Number 3
Be ready to discuss your experience with Level 2 and Level 3 support. Prepare specific scenarios where you resolved complex application issues, as this will demonstrate your problem-solving capabilities.
✨Tip Number 4
Research the company's approach to vendor management and application upgrades. Being knowledgeable about their processes will allow you to engage in meaningful conversations during the interview.
We think you need these skills to ace Applications Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in Level 2 and Level 3 support roles. Emphasise any leadership or mentoring experience, as well as your ability to troubleshoot and resolve issues effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed application support teams or resolved complex technical issues in the past.
Highlight Technical Skills: Clearly outline your technical skills related to application support, including familiarity with configuration changes, patching, and security assessments. Mention any relevant tools or technologies you have experience with.
Showcase Collaboration Experience: Since the role involves working with vendors and internal teams, include examples of successful collaborations in your application. Highlight your ability to act as a liaison between technical and business teams.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Leadership Skills
As an Applications Support Lead, you'll be expected to lead and mentor a team. Be prepared to discuss your leadership style and provide examples of how you've successfully guided teams in the past.
✨Demonstrate Technical Proficiency
Make sure you can talk confidently about Level 2 and Level 3 support processes. Brush up on your knowledge of application stability, security measures, and performance optimisation to impress the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you need to troubleshoot application-related issues. Practice articulating your thought process and the steps you would take to resolve these problems effectively.
✨Highlight Collaboration Experience
Collaboration with vendors and internal teams is key in this role. Share specific examples of how you've successfully worked with different stakeholders to implement changes or resolve issues.
