Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage the customer accounts team, ensuring top-notch service and compliance.
- Company: Grange Property Management is dedicated to excellence in property management and customer service.
- Benefits: Enjoy a competitive salary, hybrid working options, and perks that support your lifestyle.
- Why this job: Join a dynamic team where your leadership can make a real impact on customer experience.
- Qualifications: Proven leadership skills, experience with leaseholder budgets, and knowledge of Qube software required.
- Other info: This role offers a mix of office and remote work, with occasional travel to other offices.
The predicted salary is between 65000 - 65000 £ per year.
Location: Godalming - The Mill
Salary: £65,000 per annum
Hours: 37 hours per week
Contract Type: Secondment/Fixed Term Contract until June 2026
We're seeking an experienced leader to join us as Head of Customer Accounts at Grange Property Management. You'll provide overall management and leadership for Grange's Service Charge operation nominally divided into back-office admin support and front-line customer facing functions. We'll look to you to inspire and lead the customer accounts team to support the wider Operations Team in all things to do with our block and estate finances. You'll ensure best practice guidelines are properly coordinated with teams across the wider business so that compliance and customer experience remain at a high level.
We're looking for an excellent, confident communicator with a proven track record of managing and motivating a hybrid team. You'll also need significant experience of the production of leaseholder budgets and final accounts as well as an in-depth knowledge and use of Qube property management software.
This is a hybrid role with a base location at our office in Lower Eashing near Godalming Surrey. Candidates will be expected to work from the office at least 2 days per week. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Head of Customer Accounts employer: Clarion
Contact Detail:
Clarion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Accounts
✨Tip Number 1
Familiarise yourself with Qube property management software, as it's a key requirement for the role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed and motivated teams in the past. Be ready to discuss specific challenges you faced and how you overcame them during the interview.
✨Tip Number 3
Research Grange Property Management and their approach to customer accounts. Understanding their values and operations will help you tailor your conversation and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees of Grange Property Management on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Head of Customer Accounts
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Customer Accounts position. Make sure you understand the key responsibilities, required skills, and qualifications needed to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing customer accounts, producing leaseholder budgets, and using Qube property management software. Provide specific examples that demonstrate your leadership and communication skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses why you are a great fit for this role. Mention your understanding of best practices in customer service and how you plan to inspire and lead the team at Grange Property Management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Clarion
✨Showcase Your Leadership Skills
As a Head of Customer Accounts, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed and motivated teams in the past, particularly in hybrid environments.
✨Familiarise Yourself with Qube Software
Since in-depth knowledge of Qube property management software is essential for this role, make sure you brush up on its features and functionalities. Be ready to discuss how you've used it in previous roles or how you would approach learning it quickly.
✨Prepare for Financial Discussions
Given the focus on leaseholder budgets and final accounts, be prepared to discuss your experience in financial management. Bring specific examples of budgets you've created or managed, and be ready to explain your approach to ensuring compliance and best practices.
✨Communicate Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like service charge operations. Consider conducting mock interviews to refine your delivery.
