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- Tasks: Provide first and second-line support for Sage 200 issues via phone and email.
- Company: Join a leading UK provider of business software solutions with a strong reputation since 2004.
- Benefits: Enjoy fully remote work, competitive salary, and training opportunities in iplicit ERP.
- Why this job: Be part of a supportive team culture while enhancing your ERP expertise and career prospects.
- Qualifications: Experience with Sage 200 and a background in ERP or accounting software support is essential.
- Other info: Work in a collaborative environment with a skilled support team.
The predicted salary is between 30000 - 42500 £ per year.
A Sage 200 Support Consultant is required by a leading UK provider of business software solutions. They deliver Sage 200 and have been a trusted Sage Partner since 2004. With a large, experienced development and support team, they boast successful Sage 200 project delivery across retail, hospitality, and manufacturing, and are recognised for their long-term customer relationships and strategic ERP implementations.
To be considered, you will need:
- Proven experience supporting Sage 200 software.
- Solid understanding of Sage 200 modules and functionality.
- Comfortable handling support queries via phone, email, and ticketing systems.
- Background in ERP software support or accounting software support roles.
You will receive structured training and certification in iplicit, a fast-growing ERP solution, boosting your long-term career prospects and expanding your ERP expertise.
On a day-to-day basis, you will provide first and second-line support for Sage 200 issues raised by clients. You will resolve support tickets through phone and email, troubleshoot issues, escalate when necessary, and work closely with a skilled ERP support team in a collaborative and friendly environment.
Role Selling Points:
- Fully remote working from anywhere in the UK.
- Salary up to £42,500 depending on experience.
- Certification and training in iplicit ERP.
- Supportive, close-knit team culture.
Sage 200 support employer: Ambis Resourcing
Contact Detail:
Ambis Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 support
✨Tip Number 1
Familiarise yourself with the latest features and updates of Sage 200. Being knowledgeable about the software will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with online communities or forums related to Sage 200 and ERP support. Networking with professionals in the field can provide valuable insights and may even lead to referrals for job openings.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved support queries in previous roles. Highlighting your problem-solving skills and experience with Sage 200 will make you stand out as a candidate.
✨Tip Number 4
Research the company’s history and their approach to customer relationships. Understanding their values and how they implement Sage 200 solutions will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Sage 200 support
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with Sage 200 software and any relevant ERP or accounting software support roles. Use specific examples to demonstrate your skills and knowledge of Sage 200 modules.
Tailor Your CV: Customise your CV to align with the job description. Focus on your technical skills, particularly in handling support queries and troubleshooting issues. Mention any previous roles where you provided first and second-line support.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for ERP solutions and your desire to grow within the field. Highlight your understanding of the company’s values and how you can contribute to their supportive team culture.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Ambis Resourcing
✨Know Your Sage 200 Inside Out
Make sure you have a solid understanding of Sage 200 modules and functionality. Brush up on common issues and solutions, as well as any recent updates or features that may be relevant to the role.
✨Prepare for Support Scenarios
Think about potential support queries you might encounter and how you would handle them. Practising your responses can help you feel more confident during the interview, especially when discussing your problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be handling support queries via phone, email, and ticketing systems, it's crucial to demonstrate your communication skills. Be clear and concise in your answers, and consider providing examples of how you've effectively communicated with clients in the past.
✨Emphasise Team Collaboration
Highlight your ability to work in a team environment. Discuss any previous experiences where you collaborated with others to resolve issues or improve processes, as this role involves working closely with a skilled ERP support team.
