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For Companies At a Glance
- Tasks: Diagnose and fix HVAC system issues while ensuring customer satisfaction.
- Company: Join a leading HVAC business in Birmingham with a strong reputation for growth.
- Benefits: Enjoy a competitive salary, holiday allowance, pension, and internal perks.
- Why this job: Be part of a supportive team with opportunities for hands-on training and career progression.
- Qualifications: Must be FGas qualified with relevant engineering qualifications and strong communication skills.
- Other info: Flexible standby and call-out requirements, including weekends and bank holidays.
The predicted salary is between 22000 - 52000 £ per year.
An excellent opportunity has become available in a HVAC business for a knowledgeable Hire Service Technician in the Birmingham area.
Your Role
- Proactively diagnosing and seeking to fix system problems when servicing assigned products and equipment, ensuring that customer satisfaction is met at all times.
- Striving to provide services that meet customer needs in the most cost effective manner.
- Conducting scheduled and preventative maintenance services on assigned equipment and products.
- Working collaboratively and cohesively with other internal departments regarding ongoing issues that arise from servicing, ensuring that these are resolved as quickly as possible and in conjunction with the relevant teams when needed.
- Ensuring that strong communication with customers is upheld at all times, including discovering their needs, listening to requests and keeping them up to date with progress on servicing regularly.
- Utilising all tools at your disposal, including technology, software, physical equipment, blueprints and engineering specifications to diagnose and repair faults.
- Maintaining servicing tools and equipment used, to ensure these are in a working condition for when they are required as part of the role.
You MUST Have:
- FGas qualified and possess a NVQ or other Engineering qualification/degree.
- Excellent previous experience working within a comparable technician role, ideally within the HVAC/Engineering industry.
- Strong communication abilities to work cohesively with internal and external teams, as well as being able to communicate effectively with customers.
- An aptitude for technology or computer software would be desirable, including relevant apps and diagnostic software.
- Good problem solving skills.
- UK Driving License & right to work status.
- Be able to cover standby and call outs on a planned basis (including weekends and bank holidays).
Your Opportunity:
Due to sustained success, spanning over a number of years, this business has continued to grow, not only its workforce but also the customer base in which it operates, becoming a leader within its industry. The job holder will specifically join the business' Hire division, supporting the ongoing maintenance and repair of hired out units to ensure excellent customer satisfaction.
For the successful candidate within this role, a competitive starting salary of around £37,000 will be on offer, depending on prior experience and knowledge, which will accompany an additional benefits package including a competitive holiday and pension allowance, internal 'work perks', incentives and much more. There will also be excellent routes and opportunities to progress into a more senior role with elevated duties and exposure to various elements within the sector. The business will facilitate this development with hands on training and learning support, enabling the position holder to develop their skills and knowledge relevant to the role.
If this opportunity interests you then please do not hesitate to reach out to: Shauna Murphy - Senior Talent Acquisition Specialist.
Hire Service Technician employer: NET Recruit
Contact Detail:
NET Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Service Technician
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and diagnostic software. Being knowledgeable about current tools and trends will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the HVAC industry, especially those who work in Birmingham. Attend local trade shows or workshops to meet people who might provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully diagnosed and resolved issues in previous roles. This will demonstrate your problem-solving skills and ability to meet customer needs effectively.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain technical issues to non-technical customers. This is crucial for maintaining strong customer relationships, which is a key part of the role.
We think you need these skills to ace Hire Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HVAC or engineering roles. Emphasise your FGas qualification and any specific technical skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention specific examples of how you've successfully diagnosed and repaired equipment in previous roles.
Highlight Relevant Qualifications: Clearly list your NVQ or other engineering qualifications in your application. This is crucial as the employer is looking for candidates who meet these specific criteria.
Show Enthusiasm for Customer Service: In your application, express your commitment to customer satisfaction. Provide examples of how you've maintained strong communication with customers and resolved their issues effectively.
How to prepare for a job interview at NET Recruit
✨Showcase Your Technical Skills
Be prepared to discuss your technical qualifications, especially your FGas certification and any relevant engineering qualifications. Highlight specific experiences where you successfully diagnosed and repaired HVAC systems.
✨Demonstrate Strong Communication
Since the role requires excellent communication with both customers and internal teams, practice articulating how you've effectively communicated in past roles. Share examples of how you listened to customer needs and kept them informed during service processes.
✨Problem-Solving Scenarios
Expect to be asked about challenging situations you've faced in previous technician roles. Prepare to discuss specific problems you encountered, the steps you took to resolve them, and the outcomes. This will showcase your problem-solving skills.
✨Familiarise Yourself with Technology
As the role involves using various tools and software for diagnostics, brush up on any relevant technology or apps you’ve used in the past. Be ready to discuss how you’ve utilised these tools to enhance your efficiency and effectiveness in servicing equipment.
