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- Tasks: Oversee change and release processes in a dynamic telecom environment.
- Company: Join a leading telecommunications corporation making waves in the industry.
- Benefits: Enjoy a competitive pay of £650 PD and hybrid work flexibility.
- Why this job: Be part of a hands-on role that drives process improvement and stakeholder collaboration.
- Qualifications: Experience in Change Management, Release Management, or Test Management is essential.
- Other info: Opportunity to work with Salesforce and Netadmin systems in a vibrant team.
The predicted salary is between 46800 - 78000 £ per year.
A leading telecommunications corporation is hiring a Change & Release Manager with experience working within the telco industry and governing the end-to-end change/release processes across retail / wholesale partners within a Salesforce / Netadmin environment.
The Change & Release Manager will work cross-functionally with internal teams, PMs, external partners, and vendors to ensure well-controlled deployments and process maturity during this contract period. This is a hands-on coordination role requiring a balance of process governance, stakeholder management, and technical delivery oversight. Our client is paying £650PD, Outside IR 35 to be based in Kings Hill, Kent on a hybrid basis (very occasional travel).
Key Responsibilities:- Own and govern the end-to-end change and release processes across Salesforce-driven Retail and Netadmin-based Wholesale environments.
- Maintain and control the Forward Schedule of Change (FSC), collaborating closely with project managers, development teams, business owners, and external vendors to ensure alignment.
- Testing & Quality Assurance: Lead and manage a test team of 2 testers working across Wholesale and Retail domains. Drive consistent test planning, execution, and defect management processes.
- Continuous Process Improvement: Identify opportunities to improve existing change, release, and testing processes. Lead post-release reviews to capture lessons learned and implement improvements.
- Strong experience in Change Management, Release Management, or Test Management roles.
- Experience with CRM platforms (Salesforce experience preferred).
- Experience with provisioning and operational systems (Netadmin or similar desirable).
- Excellent stakeholder coordination and communication skills.
- Experience preparing and issuing professional release communications.
- Previous experience working within telecoms, broadband, or ISP sectors.
- Experience with service provider integrations.
- Familiarity with ITIL framework and principles.
- Hands-on experience introducing or improving test automation processes.
- Technical understanding of software delivery and deployment processes (Agile/Waterfall).
Change & Release Manager employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change & Release Manager
✨Tip Number 1
Network with professionals in the telecommunications industry, especially those who have experience in Change and Release Management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with Salesforce and Netadmin platforms if you haven't already. Consider taking online courses or certifications that can enhance your understanding of these systems, as this knowledge will be crucial for the role.
✨Tip Number 3
Prepare to discuss your experience with stakeholder management and process governance during interviews. Think of specific examples where you've successfully coordinated between teams or improved processes, as these will demonstrate your fit for the role.
✨Tip Number 4
Stay updated on ITIL principles and best practices in Change and Release Management. Being able to articulate how you've applied these principles in past roles will show your commitment to process improvement and governance.
We think you need these skills to ace Change & Release Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Change Management, Release Management, and Test Management roles. Emphasise any specific experience you have with Salesforce and Netadmin, as well as your familiarity with the telecoms sector.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the Change & Release Manager role. Discuss your hands-on coordination experience and how you've successfully managed stakeholder communications in previous positions.
Showcase Relevant Skills: Clearly outline your skills related to process governance, stakeholder management, and technical delivery oversight. Mention any experience with ITIL principles and test automation processes, as these are desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing change and release processes.
How to prepare for a job interview at Intec Select Limited
✨Showcase Your Change Management Expertise
Be prepared to discuss your previous experience in Change Management, particularly within the telecommunications sector. Highlight specific examples where you successfully governed end-to-end change processes and how you collaborated with various stakeholders.
✨Demonstrate Technical Knowledge
Familiarise yourself with Salesforce and Netadmin environments, as well as the principles of ITIL. Be ready to explain how your technical understanding has contributed to successful deployments and process improvements in past roles.
✨Emphasise Stakeholder Coordination Skills
Since this role requires excellent communication and coordination skills, prepare to share instances where you effectively managed relationships with project managers, development teams, and external vendors. Use specific examples to illustrate your ability to align diverse teams.
✨Discuss Continuous Improvement Initiatives
Think about ways you've identified opportunities for process improvement in your previous roles. Be ready to talk about any post-release reviews you've led and how you implemented lessons learned to enhance future change and release processes.
