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- Tasks: Lead a team providing top-notch technical support for software applications.
- Company: Join a dynamic organisation focused on reliable application operations.
- Benefits: Enjoy hybrid working and a collaborative environment with growth opportunities.
- Why this job: Be part of a team that values innovation and user satisfaction while making a real impact.
- Qualifications: Experience in leading teams and delivering Level 2 and Level 3 application support is essential.
- Other info: Start ASAP in London; only suitable applicants will be contacted.
The predicted salary is between 43200 - 72000 £ per year.
Our client is looking for an IT Software Applications Support Team Leader to join ASAP. You will be accountable for the provision of first class applications technical support for the organisations applications and ensure the successful and reliable operation of key applications, including technical support for users and service owner, planning upgrades and performing preventative maintenance. You will also be tasked with enabling and facilitating the work of the Application Support Engineers.
Hybrid working
Start: ASAP
Location: London
Key responsibilities
- Provide leadership and guidance to the application support team, fostering a collaborative and supportive environment.
- Troubleshoot and resolve application-related issues, providing timely and effective solutions.
- Conduct security assessments and implement necessary security measures.
- Prioritise and manage multiple support tickets, ensuring critical issues are addressed promptly.
- Work with development teams to test and deploy application enhancements and updates.
- Maintain technical documentation and create self-service documentation for users.
- Act as a liaison between the business and technical teams, contributing to sprints as a business representative and resource.
- Develop and maintain application roadmaps and contribute to annual planning activities.
- Provide business relationship management, ensuring alignment between IT and business objectives.
Essential skills/experience
- Lead and mentor a team of application support engineers.
- Act as an escalation point, resolving issues in a professional and timely manner.
- Deliver Level 2 and Level 3 support for application-related issues.
- Implement configuration changes and enhancements to software applications.
- Ensuring regular patching of infrastructure and applications to ensure security and performance are completed.
- Manage relationships with vendors and coordinate upgrades and maintenance activities.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/.
Software Applications Support Team Leader employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Applications Support Team Leader
✨Tip Number 1
Familiarise yourself with the key applications used by the organisation. Understanding their functionalities and common issues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific situations where you fostered collaboration and resolved conflicts.
✨Tip Number 3
Brush up on your troubleshooting techniques and be ready to discuss your approach to resolving application-related issues. Consider preparing a few case studies that illustrate your problem-solving skills.
✨Tip Number 4
Network with professionals in the industry, especially those who work in application support roles. Engaging with them can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Software Applications Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and leadership. Emphasise any previous roles where you provided technical support or managed a team, as this aligns with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss specific experiences that demonstrate your ability to troubleshoot application issues and lead a team effectively.
Showcase Technical Skills: Clearly outline your technical skills related to software applications, including any experience with security assessments, configuration changes, and vendor management. This will show that you are well-equipped for the responsibilities of the role.
Highlight Leadership Experience: Since the role involves leading a team, be sure to include examples of how you've successfully mentored or guided others in previous positions. This could include specific achievements or improvements made under your leadership.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Leadership Skills
As a Software Applications Support Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Be prepared to share examples of how you've successfully guided teams in the past, fostering collaboration and support.
✨Prepare for Technical Questions
Expect to face technical questions related to application support and troubleshooting. Brush up on common issues and solutions, and be ready to discuss your experience with Level 2 and Level 3 support.
✨Highlight Your Problem-Solving Abilities
The role requires quick thinking and effective problem-solving skills. Prepare to discuss specific instances where you've resolved complex application-related issues and the impact of your solutions.
✨Understand Business and IT Alignment
Since you'll act as a liaison between business and technical teams, it's crucial to understand how IT objectives align with business goals. Be ready to discuss how you've managed relationships and ensured alignment in previous roles.
