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- Tasks: Lead a team of Lift Engineers to achieve business goals and ensure exceptional service.
- Company: Stannah is a family-owned leader in the global lift market, enhancing access and convenience since 1867.
- Benefits: Enjoy a competitive salary, profit share bonuses, 25 days holiday, and a company vehicle or car allowance.
- Why this job: Shape your team's success while working in a supportive, inclusive environment with a strong focus on safety.
- Qualifications: Experience in the lift industry or similar service roles; relevant technical qualifications are desirable.
- Other info: Join a diverse community committed to equal opportunities and employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents.
As the Field Service Manager, you will play a pivotal role in driving operational excellence and exceeding business goals. Day to day, you'll lead a team of skilled Lift Engineers working on industrial lifts. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our branch's designated area. You'll have the opportunity to shape and inspire your team, ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.
This job is a great opportunity for an experienced Lift Manager or Lift Engineer looking to progress into a management role. The successful candidate will be based from our Warrington Service Branch, however, travel throughout the North West is to be expected therefore a full UK driving licence is essential. You will receive a competitive salary and benefits package which includes a company car/car allowance.
Job Responsibilities:- Efficiently plan Lift Engineer workloads
- Manage absence, performance, and appraisals for the team.
- Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
- Maintain credit control logs and CRM
- Previous experience working within the lift industry or similar service industry with transferable skills is essential
- Relevant technical or management qualifications would be desirable
- NVQ Level 3 / NVQ Level 4 in Lift Engineering
This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Benefits Include:- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Free parking
- Company Vehicle or Car Allowance
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Field Service Manager employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Familiarise yourself with Stannah's products and services, especially their lifts and escalators. Understanding the technical aspects and innovations will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Stannah on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Field Service Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams effectively. Highlight any previous experience in managing performance and compliance with health and safety standards, as these are crucial for the role.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills, particularly in relation to customer service and operational challenges. Think of specific examples from your past experiences that showcase your ability to handle such situations.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the lift industry or similar service sectors. Emphasise any management roles or technical qualifications that align with the Field Service Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing teams. Mention specific achievements related to operational excellence and customer service, as these are key aspects of the role.
Highlight Compliance Knowledge: Since compliance with Health and Safety procedures is crucial for this role, include any relevant experience you have in conducting risk assessments or ensuring safety standards in previous positions.
Showcase Communication Skills: In your application, demonstrate your ability to maintain relationships with customers and address queries effectively. This could be through examples of past experiences where you successfully managed customer interactions.
How to prepare for a job interview at Stannah
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll be leading a team of Lift Engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in motivating staff and achieving business goals.
✨Demonstrate Technical Knowledge
Given the technical nature of the role, it's crucial to demonstrate your understanding of lift engineering and maintenance. Brush up on relevant technical qualifications and be ready to discuss how your previous experience aligns with the requirements of the job.
✨Emphasise Health and Safety Awareness
Health and Safety compliance is a key aspect of this role. Be prepared to talk about your experience with risk assessments, method statements, and ensuring safety standards are met. Showing that you prioritise safety will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you've had to address customer complaints or manage team performance, and be ready to explain your approach and the outcomes.
