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- Tasks: Engage with residents to enhance their voices and improve services.
- Company: Hexagon Housing manages over 4,000 homes in South-East London, prioritising resident satisfaction.
- Benefits: Enjoy flexible hybrid working, 26 days annual leave, and personal development opportunities.
- Why this job: Join a diverse team dedicated to making a real impact in the community.
- Qualifications: Experience in community engagement and excellent communication skills are essential.
- Other info: We value inclusivity and provide adjustments throughout the recruitment process.
The predicted salary is between 30000 - 35000 £ per year.
£35,340 - £39,268 per annum
Full-time, 35 hours per week
South East London - Hybrid
Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do.
We are looking for an outstanding candidate with a genuine desire to work with our residents to join our influential Resident Voice and Engagement Team and support the implementation of our resident engagement strategy. You will embed a diverse and inclusive approach to resident engagement, deliver excellent insight, service improvement and ensure that resident voices are heard.
Our ideal candidate will have:
- Experience of promoting resident, community or customer engagement.
- Track record of working with resident or community groups in a professional or voluntary capacity.
- Understanding of social housing principles, resident engagement strategies, and relevant legislation.
- Excellent communication skills.
- Commitment to providing excellent customer service and promoting resident involvement across all departments.
- A CIH Level 3 qualification or be willing to work towards one.
If you think you have the skills to do all this and more, we want to hear from you. You will be joining an organisation committed to employee engagement, where every employee is valued and listened to.
We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working, and 26 days annual leave plus bank holidays.
For further details and how to apply, please visit our website via the apply button. No agencies.
Closing date: Sunday 6 July 2025.
Interview date: Tuesday 15 July 2025.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact recruitment@hexagon.org.uk.
Resident Voice and Engagement Facilitator employer: Hexagon
Contact Detail:
Hexagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Voice and Engagement Facilitator
✨Tip Number 1
Familiarise yourself with Hexagon Housing's resident engagement strategy. Understanding their approach will help you demonstrate how your experience aligns with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Hexagon Housing. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to promote resident engagement. Be ready to discuss specific situations where you successfully involved residents or community groups.
✨Tip Number 4
Stay updated on current trends in social housing and resident engagement. Being knowledgeable about recent developments will show your commitment to the field and enhance your conversations with the interview panel.
We think you need these skills to ace Resident Voice and Engagement Facilitator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in promoting resident engagement and community involvement.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your communication skills and any previous work with resident or community groups.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for resident engagement and your understanding of social housing principles. Use specific examples to demonstrate how you can contribute to the Resident Voice and Engagement Team.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hexagon
✨Show Your Passion for Resident Engagement
Make sure to express your genuine desire to work with residents. Share specific examples from your past experiences where you successfully promoted resident or community engagement, highlighting your commitment to putting residents at the heart of your work.
✨Demonstrate Your Understanding of Social Housing
Familiarise yourself with social housing principles and relevant legislation. Be prepared to discuss how these concepts relate to resident engagement strategies, as this will show your depth of knowledge and readiness for the role.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to showcase your ability to engage with diverse groups by providing examples of how you've effectively communicated with residents or community groups in the past.
✨Prepare Questions About Their Engagement Strategy
Show your interest in the organisation by preparing thoughtful questions about their resident engagement strategy. This not only demonstrates your enthusiasm but also gives you insight into how you can contribute to their goals.
