Assistant Executive Head Housekeeper

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.

We are looking for an Assistant Executive Head Housekeeper who is passionate about 5* standards of cleanliness and people, someone who will work well within a dynamic and fast-paced environment.

Position Summary: As Assistant Executive Head Housekeeper at St. Pancras London you will be responsible for assisting in overseeing performance and work activities of the Housekeeping team. Works with employees to clean and maintain guestrooms and public space. Responsible for completing inspections and holds people accountable for corrective action. Promotes guest and employee satisfaction while maintaining the operating budget.

Responsibilities:

• Managing Housekeeping Operations and Budgets
• Verifies knowledge and understanding of Health Safety regulations and make sure they are up to date.
• Assists in managing the daily operation of the housekeeping department and employees (e.g., overseeing cleaning and sanitation, interviewing, evaluating, scheduling, training and disciplinary procedures).
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Verifies all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper.
• Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.
• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Managing and Conducting Human Resources Activities
• Interviews, selects and trains employees.
• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Monitors employee attendance and records absences/sickness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Promoting Exceptional Customer Service
• Handles guest problems and complaints seeking assistance as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

Qualifications: Minimum of 4+ years of experience in a similar role. Exceptional interpersonal and communication skills with the ability to interact effectively at all levels. Passion for delivering excellence in customer service.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Bonus determined by personal and business performance.
• Private Medical Health coverage.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary Gym and spa access.
• Free St Pancras Experience for you and a guest.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.