Residential Lettings Coordinator

Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We're looking for a proactive, organised Lettings Coordinator to support the smooth running of our nationwide residential portfolio of 4,500+ flats.

In this key role, you’ll be the backbone of the lettings team — coordinating tenancy cycles, ensuring compliance, maintaining system accuracy, and supporting the team to drive high occupancy and strong customer outcomes.

Key Responsibilities

Lettings Administration & Coordination

• Manage the full tenancy lifecycle: from listing coordination and referencing to issuing tenancy agreements, renewals, and move-ins.
• Support viewings logistics and track leads, viewings, and applicant feedback.
• Ensure all documents (ASTs, ID checks, AML, etc.) are complete and compliant before tenancy start.
• Coordinate re-letting activity by updating listings, booking viewings, and chasing outstanding documents.

Systems, Data & Compliance

• Maintain accurate property and tenancy data in the PMS (e.g., Yardi), including unit set-up, status changes, and rent updates.
• Deliver weekly dashboards on lettings pipeline, void status, and referencing progress.
• Assist in updating document templates and tenancy agreements in line with legal changes.

Operational Support

• Monitor and update lettings trackers, pipelines, and performance logs to assist senior team members.
• Liaise with referencing agencies and local authorities as needed.

• Support mobilisation of new schemes by preparing documentation, listings, and file structures.
• Act as a key point of contact for internal teams on tenancy documentation, scheduling, and status updates.

Customer Service & Communication

• Communicate clearly and professionally with prospective tenants, helping ensure a smooth application process.
• Support the team in handling tenancy queries, ensuring a high standard of customer care.
• Monitor feedback and escalate issues or opportunities for improvement.

What We’re Looking For

• 2–4 years’ experience in residential lettings, tenancy coordination, or property management.
• Strong organisational and administrative skills with excellent attention to detail.
• Working knowledge of lettings compliance, referencing processes, and tenancy documentation.
• Proficiency in MS Office (especially Excel), and experience using property management systems (Yardi preferred).
• Clear communicator with a calm, helpful, and professional manner.
• Comfortable managing multiple tasks and deadlines in a fast-paced environment.
• A proactive problem-solver and a collaborative team player.

Why Join Us?

This is an excellent opportunity to join a growing, high-performing team at a pivotal point of expansion. You'll play a vital role in delivering a best-in-class lettings operation and supporting a portfolio that’s transforming urban living.

If you're looking for the next step in your property career and enjoy bringing order and quality to fast-moving environments, we’d love to hear from you.