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- Tasks: Handle customer queries and manage import processes daily.
- Company: Join a dynamic recruitment firm focused on connecting talent with opportunities.
- Benefits: Enjoy a Monday to Friday schedule with potential for growth.
- Why this job: Gain hands-on experience in logistics while developing valuable customer service skills.
- Qualifications: Must have strong communication skills and IT proficiency, especially in Excel and Word.
- Other info: This role is office-based in Colnbrook; driving is essential.
The predicted salary is between 24000 - 36000 £ per year.
CantelloTayler Recruitment is currently recruiting for an Import Entry and Customer Service Clerk for our client based in Colnbrook, Office based working Monday - Friday 9am-5.30pm. Must be a driver.
Import Entry and Customer Service Clerk duties:
- Answer phones & liaise with customers
- Arrange airline collections/deliveries
- Plan import routings & overseas collection and put experience into practical everyday use
- Occasional invoicing
- Tariff classification
- Import license check
- Prepare import rated airwaybills in support of billings
- Preparing of simple quotations
- Checking correct use of CPC's & authorisations
- Customs entries ASM/Gems/Sequoia
- Filing customs post entry submissions/reclaims
Import Entry and Customer Service skill requirements:
- Communication skills
- Ability to use judgement
- IT skills to include: Excel, Word, Outlook
- Customs entry and classification experience
If this Import Entry and Customer Service role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.
Import and Customer Service Clerk employer: Cantello Tayler Recruitment
Contact Detail:
Cantello Tayler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import and Customer Service Clerk
✨Tip Number 1
Familiarise yourself with customs regulations and import processes. Understanding the basics of tariff classification and customs entries will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role involves liaising with customers and arranging collections. Practising clear and concise communication can help you stand out.
✨Tip Number 3
Gain hands-on experience with relevant software like ASM, Gems, or Sequoia if possible. Familiarity with these tools can demonstrate your readiness for the role and impress potential employers.
✨Tip Number 4
Network with professionals in the import and customer service field. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings.
We think you need these skills to ace Import and Customer Service Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in import entry and customer service. Include specific examples of your communication skills and IT proficiency, particularly with Excel, Word, and Outlook.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous roles have prepared you for tasks like arranging airline collections and preparing import rated airwaybills.
Highlight Relevant Skills: In your application, emphasise your customs entry and classification experience. Mention any specific software or systems you have used, such as ASM, Gems, or Sequoia, to demonstrate your familiarity with the industry.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cantello Tayler Recruitment
✨Showcase Your Communication Skills
As an Import and Customer Service Clerk, strong communication skills are essential. Be prepared to demonstrate your ability to effectively liaise with customers and handle phone inquiries during the interview.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have with customs entries, tariff classification, or customer service. Providing specific examples of how you've successfully managed similar tasks will impress the interviewer.
✨Familiarise Yourself with IT Tools
Since the role requires proficiency in Excel, Word, and Outlook, brush up on these tools before the interview. You might be asked about your experience with them, so being able to speak confidently about your skills will be beneficial.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and problem-solving abilities. Think of scenarios where you had to plan import routings or handle customer complaints, and be ready to explain your thought process and outcomes.
