IT Support Engineer - Co-op Live - Manchester

IT Support Engineer – Co-op Live – Manchester About the Venue: Co-op Live is a 23,500 capacity premier venue located on the Etihad Campus in the heart of Manchester featuring over 120 nights a year of unique entertainment. Co-op Live emerges as the newest and largest arena in the UK, a testament to the unrivalled partnership between Oak View Group (OVG), City Football Group (CFG), Harry Styles, and Co-op. Distinguished as a world-class, planet-friendly venue deeply rooted in the local community, Co-op Live is poised to become one of the world\’s most sustainable and socially responsible venues delivering on Co-op\’s vision of a fairer world within the entertainment industry. With an impressive array of 32 food and drink concessions, including bars, premium restaurants, lounges, and club spaces, Co-op Live sets the standard for live entertainment in the music industry today. Venue excellence extends to the innovative \’Smart Bowl\’ design with cutting edge technology and state-of-the-art acoustics, crafted to offer an intimate and immersive sensory experience for all patrons. For more information – Co-op Live Role Purpose: As an IT Support Engineer, you will be part of a dynamic and expanding team dedicated to delivering exceptional technical support and customer service. You will be the first point of contact for all system-related inquiries, ensuring that every customer interaction is handled efficiently and professionally. Your role will involve triaging issues, fulfilling service requests, and managing user accounts, all while maintaining a high level of customer satisfaction and ensuring a seamless support experience. Responsibilities: Being a part of our amazing team at Co-op Live, this role will involve working primarily across our event\’s therefore day shift and evening cover is essential . As an IT Support Engineer, you will provide event day support to all users of our Co-op Live Teams. This includes Internal users, Clients and Third Parties, ensuring all issues are dealt with on a priority basis. This would include supporting & monitoring network infrastructure, access control, digital signage, CCTV and Server environment. This is a great opportunity for someone who wants to develop, work alongside an ambitious team and has an appetite to establish themselves within Co-op Live. Providing the biggest live entertainment in the UK, this role is working onsite 5 days out of 7 per week and this will include weekend working. Knowledge, Skills and Experience: We would really like to hear from you, should you have the following experience – Worked as part of a service desk Network and firewall experience Relevant IT Qualification / Experience Experience of management Windows server environments Strong communication skills What Co-op Live will give to you Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance. Provide you with development opportunities Key objectives for you to succeed in your role Salary: 30,000- 33,000 25 days holiday plus bank holidays Employer pension scheme Private Health Care scheme – Vitality Life Assurance 4 x basic salary Eyecare vouchers WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service Company sick pay scheme Enhanced family friendly benefits Office refreshments and breakfast items Team social events Our Inclusion Commitments Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK! We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved. If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role. Employee Screening and Eligibility to Work: We recognize the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the \’Eligibility to Work in the UK\’ requirements.