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- Tasks: Lead ICT engagement and improve service delivery in a public sector organisation.
- Company: Join a high-performing public sector team focused on operational excellence.
- Benefits: Enjoy a hybrid working model with flexible hours and competitive pay.
- Why this job: Make a real impact by enhancing user experience and driving service improvements.
- Qualifications: Strong stakeholder engagement and service delivery management experience required.
- Other info: Opportunity to work across Hampshire and Thames Valley, with site visits 1-3 times a week.
The predicted salary is between 54000 - 72000 £ per year.
Location: Hybrid – Sites across Hampshire and Thames Valley
Rate: £450 per day (Umbrella)
Contract Length: 6 months (Expected end date: 12/12/2025)
Hours: 37 hours per week (core hours 9:00–16:00, flexible based on meetings and demand)
Are you an experienced ICT professional with strong stakeholder engagement skills and a background in service delivery and business relationship management? We’re currently recruiting for an ICT Senior Business Partner to join a high-performing public sector organisation on a fixed-term basis, covering a long-term absence. This is a fantastic opportunity to lead the ICT engagement for key business areas, helping to shape, deliver, and continuously improve services that support operational excellence.
Key Responsibilities
- Act as a trusted advisor between ICT and key business stakeholders.
- Drive improvements in user experience and service delivery aligned to ITIL best practice.
- Build business cases, conduct resource estimation, and oversee service performance.
- Lead stakeholder engagement across departments and regional offices.
- Coordinate service management activities, ensuring supplier performance and SLA compliance.
- Develop and implement service improvement plans across ICT operations.
Key Skills & Experience
- Strong Business Relationship Management and Service Delivery Management experience
- Proven ability to engage senior stakeholders across complex environments
- Public sector experience (policing, Home Office or central government highly desirable)
- Ability to write business cases and conduct process mapping
- Excellent multitasking, prioritisation, and communication skills
- Proficiency in MS Office (including Teams), report writing and supplier oversight
- Familiarity with ITIL practices and ICT governance frameworks
Working Arrangements
- Hybrid working model with flexibility based on operational demand
- Site visits across Hampshire and Thames Valley as required (between 1–3 times per week)
Desirable
- Experience supporting policing or national security programmes
- Previous involvement in ISO-compliant ICT environments (9001, 27001)
Apply now to be part of a dynamic team delivering essential ICT services in a critical public sector environment.
ICT Business Partner employer: Service Care Solutions - Social Work
Contact Detail:
Service Care Solutions - Social Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Business Partner
✨Tip Number 1
Network with professionals in the public sector, especially those involved in ICT. Attend relevant events or webinars to connect with potential colleagues and stakeholders, as personal recommendations can significantly boost your chances.
✨Tip Number 2
Familiarise yourself with ITIL best practices and how they apply to service delivery in the public sector. Being able to discuss specific examples of how you've implemented these practices in previous roles will demonstrate your expertise.
✨Tip Number 3
Research the organisation's current ICT initiatives and challenges. This knowledge will allow you to tailor your discussions during interviews, showcasing your understanding of their needs and how you can contribute to improvements.
✨Tip Number 4
Prepare to discuss your experience in stakeholder engagement and business relationship management. Be ready to provide concrete examples of how you've successfully navigated complex environments and improved service delivery in past roles.
We think you need these skills to ace ICT Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT Business Partnership, service delivery management, and stakeholder engagement. Use specific examples that demonstrate your ability to drive improvements and manage relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and skills mentioned in the job description. Explain how your background aligns with their needs, particularly your experience in public sector environments and your familiarity with ITIL practices.
Showcase Relevant Experience: In your application, emphasise any previous roles where you acted as a trusted advisor or led stakeholder engagement. Mention any experience with business case writing and service improvement plans, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Service Care Solutions - Social Work
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an ICT Senior Business Partner. Familiarise yourself with key terms like stakeholder engagement, service delivery, and ITIL best practices, as these will likely come up during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in business relationship management and service delivery. Be ready to provide specific examples of how you've successfully engaged with senior stakeholders and improved user experiences in past roles.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to communicate effectively is crucial.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewers. This shows your interest in the role and helps you gauge if the organisation aligns with your career goals. Consider asking about their current ICT challenges or future projects.
