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- Tasks: Support end-users and maintain core systems in a collaborative team.
- Company: Join a fast-growing fintech company focused on improving financial relationships.
- Benefits: Enjoy flexible hours, 25 days holiday, and wellness perks.
- Why this job: Be part of a modern, inclusive culture with hands-on project ownership.
- Qualifications: Experience in Linux admin, Google Workspace, and ticketing systems required.
- Other info: Hybrid work model with regular team socials and a supportive environment.
The predicted salary is between 36000 - 54000 £ per year.
Our client is a fast-growing, outcome-led financial technology company helping individuals build a better relationship with their money. As part of a mission to deliver a world-class wealth platform, they are hiring a Platform Support Engineer to bolster internal operations and enhance infrastructure reliability across their growing team.
Sitting within a technically diverse and highly collaborative Platform Team, you will play a key role in supporting end-users, maintaining core systems (AWS, Google Workspace, MDM), and driving hands-on infrastructure projects from start to finish. The role blends operations, project ownership, and platform optimisation in a modern, Mac-first, cloud-native environment.
Key Responsibilities- Manage internal support tickets via Jira and provide high-quality end-user support
- Administer Google Workspace and support Mac, Windows, and Linux devices using MDM tools
- Support operational changes and handovers from Platform Engineering
- Own technical projects end-to-end, from scoping through to delivery
- Assist with infrastructure support and occasional patching of office systems
- Solid experience with Linux system administration and command-line navigation
- Proficient with Google Workspace configuration and support
- Strong understanding of basic networking and connectivity troubleshooting
- Experience working with ticketing systems like Jira and documentation tools like Confluence
- Comfortable owning and delivering infrastructure and platform-focused projects
- Excellent communication skills and a user-first mindset
- Experience with Docker or containerisation workflows
- Exposure to managing larger or more complex Linux environments
- Familiarity with network administration or office infrastructure management
- Linux (macOS, Windows also supported)
- Google Workspace
- MDM Tools
- Jira / Confluence
- Outcome-led, flexible culture with true work-life balance
- 25 days holiday + flexible hours for life admin (no leave needed for appointments)
- Regular team socials and a friendly, inclusive environment
- Hybrid working model (2-3 days/week in the office)
- Mental and physical wellbeing perks (online fitness, discounted gyms)
- Salary sacrifice scheme to support your financial future
- Family-friendly policies and flexible support for parents
- Intro Chat - With team member(s) for culture and alignment
- Technical Interview - Problem-solving and platform knowledge
- Final Interview - Meet with wider team members on-site or virtually
Platform Support Engineer employer: Harnham - Data & Analytics Recruitment
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Support Engineer
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, especially Linux system administration and Google Workspace. Having hands-on experience or projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your problem-solving skills, particularly in relation to ticketing systems like Jira. Being able to demonstrate your approach to managing support tickets and resolving issues efficiently will be crucial in the technical interview.
✨Tip Number 3
Prepare to discuss your experience with infrastructure projects. Think of specific examples where you’ve owned a project from start to finish, as this aligns perfectly with the responsibilities of the role and shows your capability to deliver results.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to simulate interview scenarios with a friend to enhance your ability to convey technical information in an accessible way.
We think you need these skills to ace Platform Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Linux system administration, Google Workspace support, and any ticketing systems like Jira. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that showcase your ability to manage infrastructure and support end-users effectively.
Showcase Technical Skills: Include a section in your application that outlines your technical skills, particularly in Linux, networking, and any experience with Docker or containerisation workflows. This will help you stand out as a candidate.
Prepare for Interviews: Research common interview questions for Platform Support Engineers and prepare examples from your past experiences that demonstrate your problem-solving abilities and user-first mindset. Be ready to discuss your technical projects in detail.
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux system administration and command-line navigation. Highlight specific projects where you've successfully managed infrastructure or resolved technical issues, as this will demonstrate your hands-on expertise.
✨Familiarise Yourself with the Tech Stack
Make sure you understand the tools mentioned in the job description, such as Google Workspace, MDM tools, and Jira. Being able to speak confidently about these technologies will show that you're ready to hit the ground running.
✨Demonstrate a User-First Mindset
Since the role involves providing end-user support, be ready to share examples of how you've prioritised user needs in past roles. This could include resolving support tickets or improving user experiences with technology.
✨Prepare for Problem-Solving Scenarios
During the technical interview, expect to tackle problem-solving scenarios related to platform support. Brush up on your troubleshooting skills and think through how you would approach common issues that might arise in a cloud-native environment.
