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For Companies At a Glance
- Tasks: Support students with enrolment and tuition fee queries while ensuring a smooth process.
- Company: Join Ravensbourne University, a creative hub in London focused on digital media and design.
- Benefits: Enjoy hybrid working options and a vibrant campus environment.
- Why this job: Be part of a dynamic team that enhances student experiences during enrolment.
- Qualifications: Customer service skills and attention to detail are essential; experience in Higher Education is a plus.
- Other info: Full-time role with a competitive salary starting from £31,614 per annum.
The predicted salary is between 31614 - 31614 £ per year.
Our University
Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We are champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and design.
The Role
As Ravensbourne University London continues to grow, we are looking for a dedicated and proactive Enrolment & Income Support Officer to join our Finance team. This is a fantastic opportunity to play a key role in delivering a positive student experience, particularly during the busy enrolment periods. You will be part of the Financial Accounting Team, supporting tuition fee processes, managing enrolment-related income, and responding to student queries. You will be a visible presence at the enrolment desk, working closely with stakeholders across the University to ensure students receive timely, accurate and friendly support. The role offers a dynamic working environment, full-time on campus during enrolment periods, and hybrid working (3 days on-site) during the rest of the year, based at our modern North Greenwich campus.
The Candidate
We’re looking for someone who combines a strong customer service ethos with attention to detail and a willingness to learn. Ideally, you’ll have previous experience working in Higher Education or a similar environment and will be confident handling student queries, particularly around enrolment and tuition fees.
Closing Date: 11 Jun 2025
Unit: Professional
Salary: From £31,614 per annum
Enrolment & Income Support Officer (P2025026) - London employer: Ravensbourne University London
Contact Detail:
Ravensbourne University London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment & Income Support Officer (P2025026) - London
✨Tip Number 1
Familiarise yourself with the enrolment processes and tuition fee structures specific to Ravensbourne University. Understanding these details will help you engage confidently with students and stakeholders during your interactions.
✨Tip Number 2
Network with current or former employees in similar roles at Ravensbourne or other universities. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled student queries or complaints in the past. This will showcase your ability to provide friendly and effective support.
✨Tip Number 4
Stay updated on trends in higher education and student support services. Being knowledgeable about current challenges and innovations in the sector will show your commitment to the role and enhance your discussions during interviews.
We think you need these skills to ace Enrolment & Income Support Officer (P2025026) - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Enrolment & Income Support Officer position. Tailor your application to highlight how your skills and experiences align with what Ravensbourne University is looking for.
Highlight Relevant Experience: Emphasise any previous experience you have in customer service, particularly in a higher education setting. Provide specific examples of how you've handled student queries or managed enrolment processes to demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the university. Mention your attention to detail and willingness to learn, as these are key traits they are looking for. Make sure to connect your personal values with the university's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ravensbourne University London
✨Show Your Customer Service Skills
As an Enrolment & Income Support Officer, you'll be interacting with students regularly. Highlight your previous customer service experience and provide examples of how you've successfully handled queries or resolved issues in the past.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing enrolment-related income. Be prepared to discuss specific instances where your attention to detail made a difference in your work, such as avoiding errors in financial processes.
✨Familiarise Yourself with Higher Education Processes
Understanding the enrolment process and tuition fee structures in higher education will give you an edge. Research Ravensbourne University and be ready to discuss how you can contribute to enhancing the student experience during busy enrolment periods.
✨Prepare Questions for Your Interviewers
Engage your interviewers by preparing thoughtful questions about the role and the university. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
