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For Companies At a Glance
- Tasks: Support daily facilities tasks, including AV setup and hospitality services.
- Company: Join CMS, a global law firm with over 5,800 lawyers in 80+ offices worldwide.
- Benefits: Enjoy flexible working, competitive salary, generous holidays, and private medical insurance.
- Why this job: Be part of a dynamic team that embraces innovation and values diversity.
- Qualifications: Good education, customer service knowledge, and a willingness to learn are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
CMS is looking for an experienced Facilities Co-Ordinator in our Aberdeen office.
About Us
CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in. We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.
About The Role
To help deliver the day-to-day tasks of a diverse in-house Facilities Service. Carry out general facilities and Client, AV support services. Being prepared to stand-in for any member of the Facilities Team during annual leave or other absences. Tasks to include but not limited to the following:
- Hospitality services including AV / event set up and catering management
- Front of house/reception services
- Basic maintenance & fabric tasks including H&S matters
The role is office based and supported and managed by the Office Manager.
KEY RELATIONSHIPS:
- Facilities Manager Scotland
- Office Manager
- Client Services Manager
- Contractors
- IT Team
- Partners and other Business Services departments
The Role
Facilities Provision
- Perform and log daily checks within the meeting room suite and client self service area, reporting any issues to the OM.
- Provide high quality, reactive and pro-active support to these meeting rooms.
- Support internal meetings and events.
- Moving and setting up furniture
- Check catering supplies regularly and order where necessary.
- Ensure that the staff kitchens and client service areas are adequately stocked
- Facilitate help desk requests
- MFD support including managing printer cartridges/minor equipment problem solving
- Provide AV support
- Client Services Cover Reception during periods of absence
- Support Reception regarding deliveries in and out of the office
- Support client meetings and events.
- Large event and seminar setups and internal & external videoconferencing setups via Teams for Business.
- Prepare refreshments for events and support catering set ups
- Provide first line support for connectivity AV, including setting up and supporting events
Building Maintenance
- Instruct and supervision of sub-contractors (Plumbers / Joiners etc.)
- Awareness of PPM schedules and liaising with contractors
- Liaise with weekly handyman
- Upkeep of common areas within the 3 floors
- Liaise with OM/ FM Provider re BMS systems / faults / repairs and general day to day operations
Security / Health and Safety
- Ensure various systems are operational via regular maintenance of access control systems / fire relays / break glass override switches / Mag locks
- Office walk rounds weekly and complete monthly checklist / fire door and extinguisher checks
- Carry out DSE Assessments
- Ensure relevant desk equipment is in place
- Liaise with CMS Security and Office Manager regarding receipt/distribution of security passes
- New start induction, including health & safety tours and any appropriate DSE
About You
- A willingness to learn new things
- Good communication skills
- Good practical aptitude, matched with enthusiasm and a desire to solve problems
- Understanding the right questions to ask to gather information, teamed with the ability to consider a problem and suggest practical solutions
- A team player
- Customer Service oriented with a ‘can do’ attitude
SKILLS:
- A basic understanding of all Microsoft applications is desirable
- Ability to work on own initiative with a proactive attitude while maintaining standards under pressure
- Well organised, able to plan and prioritise work, with strong attention to detail
- The ability to listen, question and interpret information to understand requirements
- Problem solving skills and the ability to suggest and deliver creative/innovative solutions
- Excellent verbal and written communication skills
- Able to build strong relationships with key stakeholders e.g. landlord, contractors, internal staff, other Facilities teams when required
- Flexibility to support outside usual hours if required
EXPERIENCE AND QUALIFICATIONS:
- A good standard of general education, including Maths and English
- Knowledge of Customer Service principles
What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Equal opportunities
At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent Acquisition team at TalentAcquisition@cms-cmno.com who will be happy to support you.
Ready to apply? Here are the next steps.
We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
Facilities Co-Ordinator employer: CMS UK
Contact Detail:
CMS UK Recruiting Team
TalentAcquisition@cms-cmno.com
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Co-Ordinator
✨Tip Number 1
Familiarise yourself with the specific facilities management tools and software that CMS might use. Being knowledgeable about these systems can give you an edge during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of CMS, especially those in facilities roles. They can provide insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully managed facilities-related challenges, as this will demonstrate your practical aptitude.
✨Tip Number 4
Showcase your customer service orientation by preparing to share experiences where you went above and beyond to meet client needs. This aligns well with CMS's emphasis on strong relationships.
We think you need these skills to ace Facilities Co-Ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Facilities Co-Ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on quantifiable results where possible, especially in areas related to facilities management and customer service.
Write a Compelling Cover Letter: Your cover letter should complement your CV by providing context to your experiences. Highlight your problem-solving skills, communication abilities, and any specific examples of how you've successfully managed facilities or supported teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of Facilities Co-Ordinator.
How to prepare for a job interview at CMS UK
✨Show Your Problem-Solving Skills
As a Facilities Co-Ordinator, you'll need to demonstrate your ability to solve practical problems. Prepare examples from your past experiences where you identified an issue and implemented a solution, especially in facilities management or customer service.
✨Highlight Your Communication Skills
Good communication is key in this role. Be ready to discuss how you've effectively communicated with various stakeholders, such as contractors, team members, and clients. Use specific examples to illustrate your points.
✨Demonstrate Your Proactive Attitude
The job requires a proactive approach to tasks. Share instances where you took the initiative to improve processes or support your team without being asked. This will show that you're a self-starter who can handle responsibilities independently.
✨Familiarise Yourself with Relevant Technologies
Since the role involves AV support and managing various systems, brush up on your knowledge of relevant technologies. Mention any experience you have with AV setups or facility management software during the interview to showcase your technical aptitude.
