Engagement and Information Co-ordinator

Join us as an Engagement and Information Co-ordinator and become a key member of the Information and Advice Team within our newly formed Shared Services branch, supporting both children’s and adult services. You will play a leading role in shaping and influencing a vital digital resource that supports residents throughout their lives - Hampshire’s Family Information and Services Hub (FISH), including the Special Educational Needs or Disabilities (SEND) Local Offer and Care Leaver’s Local Offer. You will take it through its next exciting chapter, integrating it into the wider Connect to Support Hampshire platform.

What you’ll do:

• Lead the coordination and development of the FISH website and Hampshire’s SEND Local Offer, ensuring content is clear, accessible and up to date.
• Manage the day-to-day operation of FISH, including monitoring shared inboxes, processing updates, and supporting a consistent approach across departments.
• Ensure statutory compliance by supporting the ongoing development of the Local Offer in collaboration with children, young people, parents, and partners.
• Drive engagement with local communities and service providers to enhance awareness, accessibility, and quality of information available on the website.
• Contribute to wider council projects that improve how residents, partners, and professionals access social care related, and wider, information and advice.

What we’re looking for:

• A dynamic and confident communicator with excellent verbal and written skills.
• Proven ability to build and maintain strong partnerships with local providers and key stakeholders.
• Experience managing digital content or coordinating online platforms.
• A collaborative mindset with a passion for inclusive, user-focused service delivery.
• Knowledge of SEND services and statutory requirements is desirable.

Be part of a forward-thinking team committed to innovation and public service. Work on meaningful projects that make a real difference in the community – help shape a vital digital resource that supports Hampshire residents at every stage of life. Enjoy a supportive and inclusive work environment with opportunities for professional growth. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Travel Requirements:

You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.