Customer and Trading Manager - Convenience
Customer and Trading Manager - Convenience

Customer and Trading Manager - Convenience

Leeds Full-Time 25400 - 42600 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead your team and manage store operations during your shift.
  • Company: Join Sainsbury’s, a leading retailer passionate about food and customer service.
  • Benefits: Enjoy flexible hours, discounts, free food, generous holidays, and wellbeing support.
  • Why this job: Kickstart your management career in a supportive, diverse environment with growth opportunities.
  • Qualifications: No prior experience needed; just bring your passion for teamwork and customer satisfaction.
  • Other info: Work full-time across four days and enjoy a clear training plan tailored to you.

The predicted salary is between 25400 - 42600 £ per year.

Salary: from 30,450

Location: Leeds Station Local Store, Leeds, LS1 4DT

Contract type: Permanent

Business area: Retail

Closing date: 26 June 2025

Requisition ID: 400001442

It couldn’t be easier to develop an amazing retail management career with Sainsbury’s. Our convenience stores are perfect to help you develop all the skills you’ll need — and more. You’ll be responsible for everything that happens instore during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.

What you’ll be doing

Our purpose is that driven by our passion for food, together we serve and help every customer. You’ll run the shift during the day, managing your team’s performance and time, demonstrating a decisive, organised and inclusive approach. Reporting into the Store Manager, you and the small team of other managers will be planning in advance including shift patterns, product availability and busy times throughout the day so that those essential products are there for our customers and everything runs like clockwork. And at the end of every shift, you’ll give a thorough handover to the next Manager. We’ll give you the time and space you need to do all that properly. Because when our teams work really well together, our customers notice.

Who you are

This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special instore, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that. Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be accountable for making everything as good as it can be. As a Customer and Trading Manager in our convenience stores we’ll even give you the opportunity to work your full time hours across four days. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.

How you can develop

When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you’ll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop. There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options.

What we’ll give you

  • Salary will be dependent upon your experience as well as the store size, complexity and location.
  • Condensed working - you’ll have the opportunity to work your hours flexibly over 4 days.
  • Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity and paternity leave.
  • Pension – we’ll match 4-7.5% of your pension contributions.
  • Sainsbury’s share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Colleague networks – link with like-minded people to help fulfil your potential.
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Click ‘apply’ to start your Sainsbury’s journey.

Customer and Trading Manager - Convenience employer: Sainsbury's Supermarkets Ltd

Sainsbury’s is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. As a Customer and Trading Manager at our Leeds Station Local Store, you will benefit from flexible working hours, comprehensive training, and a supportive team environment, all while enjoying generous discounts and a range of perks designed to enhance your work-life balance. Join us to not only advance your retail management career but also to be part of a diverse team that values every individual’s contribution.
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Contact Detail:

Sainsbury's Supermarkets Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer and Trading Manager - Convenience

✨Tip Number 1

Familiarise yourself with Sainsbury's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.

✨Tip Number 2

Highlight any previous experience in retail management or team leadership. Be ready to share specific examples of how you've motivated a team or improved customer experiences in past roles.

✨Tip Number 3

Prepare to discuss your organisational skills and how you manage time effectively, especially during busy periods. This role requires planning and resource management, so showcasing these abilities will be crucial.

✨Tip Number 4

Network with current or former employees of Sainsbury's if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.

We think you need these skills to ace Customer and Trading Manager - Convenience

Leadership Skills
Team Management
Customer Service Excellence
Organisational Skills
Time Management
Communication Skills
Problem-Solving Skills
Resource Planning
Performance Management
Adaptability
Conflict Resolution
Sales and Trading Knowledge
Training and Development
Decision-Making Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer and Trading Manager. Familiarise yourself with the key skills required, such as team management, customer service, and operational planning.

Tailor Your CV: Customise your CV to highlight relevant experience in retail management or customer service. Use specific examples that demonstrate your ability to lead a team, manage shifts, and ensure customer satisfaction.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Sainsbury’s values. Mention how your skills align with the role and express your enthusiasm for contributing to the team.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.

How to prepare for a job interview at Sainsbury's Supermarkets Ltd

✨Understand the Role

Make sure you thoroughly understand the responsibilities of a Customer and Trading Manager. Familiarise yourself with the key tasks such as managing shifts, planning resources, and ensuring customer satisfaction. This will help you demonstrate your knowledge during the interview.

✨Showcase Leadership Skills

As this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've motivated and inspired others in previous roles. Highlight any experience you have in managing teams or projects.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of examples where you've successfully handled challenges in a retail environment, particularly those that involve customer service or team dynamics.

✨Express Your Passion for Retail

Convey your enthusiasm for the retail industry and Sainsbury’s specifically. Share why you want to work in convenience retail and how you align with their purpose of serving customers with passion for food. This will show your genuine interest in the position.

Customer and Trading Manager - Convenience
Sainsbury's Supermarkets Ltd
Location: Leeds
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