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For Companies At a Glance
- Tasks: Assist customers with orders and accounts while working remotely.
- Company: Join QVC Group, a Fortune 500 company redefining shopping through innovative video-driven commerce.
- Benefits: Enjoy competitive pay, health benefits from day one, and flexible work schedules.
- Why this job: Be part of a dynamic team that values inclusion, growth, and customer delight.
- Qualifications: Must be able to problem-solve, communicate effectively, and navigate multiple systems.
- Other info: Full-time role with a six-week paid training program and opportunities for advancement.
Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
The Opportunity
Cornerstone Brands Customer Service Specialists handle inbound customer calls. They work remotely to assist customers with their orders and accounts by problem-solving. As part of Cornerstone Brands, including Grandin Road, Ballard Designs, and Frontgate, our specialists not only provide assistance but also drive sales and promote products effectively.
Your Impact
- Busy day handling a high volume of inbound customer inquiries
- Provide a distraction free work from home environment
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
What You Bring
- You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Can sit for long periods of time
- Follow Cornerstone Brands computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
Compensation
Starting rate is $15.00/hour. Shift differential available when applicable.
Your Training Schedule
Your employment with Cornerstone Brands begins with a six-week, paid training program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.
Your Work Schedule
- Work a set full-time schedule
- Work schedules are not Monday - Friday
- 5 Day work schedules
- Set schedule will include one weekend day and one weekday off
- Cornerstone Services customer service hours of operation are 8:00 am - 8:00 pm ET
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
- Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
- Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
- High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option (ADD NO 5GHOME) no Wi-Fi or Starlink
- Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
- Webcam and able to appear on camera for meetings and trainings
The Application Process
Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.
- Complete Application
- Complete skills assessment on mobile device or computer
- Self-schedule interview
- Complete interview
Remote work is not permitted in NYC at this time.
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members.
We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.
Customer Service Specialist - Work from Home employer: Cornerstonebrands
Contact Detail:
Cornerstonebrands Recruiting Team
workwithus@qvcgrp.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Work from Home
✨Tip Number 1
Familiarise yourself with the QVC Group and its brands. Understanding their products and customer service philosophy will help you connect better during your interactions, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your problem-solving skills in a customer service context. Think of common scenarios you might face and how you would handle them, as this will prepare you for the high-paced environment you'll be working in.
✨Tip Number 3
Ensure your home office setup meets the technical requirements outlined in the job description. Having a reliable computer and internet connection will demonstrate your readiness for remote work and minimise any potential issues during training.
✨Tip Number 4
Be prepared to discuss your availability during the interview. Since the role requires flexibility with weekends and holidays, showing that you're open to this will make you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist - Work from Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to handle high call volumes, problem-solving skills, and any experience with remote work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Technical Skills: Since this is a remote position, mention your familiarity with technology and any experience you have with troubleshooting technical issues. This will show that you're prepared for the virtual work environment.
Prepare for the Skills Assessment: Be ready to complete a skills assessment as part of the application process. Brush up on common customer service scenarios and practice your responses to ensure you perform well.
How to prepare for a job interview at Cornerstonebrands
✨Research the Company
Before your interview, take some time to learn about QVC Group and its brands. Understanding their mission, values, and the products they offer will help you tailor your responses and show genuine interest in the role.
✨Prepare for Common Scenarios
As a Customer Service Specialist, you'll likely face various customer scenarios. Prepare examples of how you've handled difficult customers or resolved issues in the past. This will demonstrate your problem-solving skills and ability to de-escalate situations.
✨Showcase Your Communication Skills
Effective communication is key in customer service. During the interview, practice clear and concise responses. Be ready to demonstrate how you can adapt your communication style to different customer personalities.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or opportunities for advancement.
