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- Tasks: Guide customers to maximise Pendo's value through strategic and technical support.
- Company: Join Pendo, a fast-growing startup revolutionising software experiences since 2013.
- Benefits: Enjoy a hybrid work model, competitive salary, bonuses, and a vibrant company culture.
- Why this job: Make a real impact while working with diverse technologies and clients in a dynamic environment.
- Qualifications: 2+ years in tech consulting or support; customer-facing experience preferred.
- Other info: Pendo values diversity and offers accommodations for applicants with disabilities.
The predicted salary is between 44000 - 57000 £ per year.
Pendo's Technical Account Managers play a crucial role by providing proactive, strategic, and technical guidance to ensure customers are able to realize the full value Pendo can provide their organization. Technical Account Managers connect business goals to the solutions in the Pendo platform. They collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives. Partnering with the Technical Account Managers ensures the execution of current and future business outcomes to accelerate return on investment and expansion. Pendo TAMs work on all products and partner with CSMs, AD, and others to make the customer successful.
Role Responsibilities
- Own a book of business who have purchased TAM Service
- Learn all Pendo Products
- Create strong customer relationships at all levels
- Create strong internal relationships
- Consult on the Pendo product to deliver customer outcomes
- Impact ROI for assigned customers
- Showcase the value of Pendo
- You will be an internal advocate
Qualifications
- 2+ years of technology implementation, technical consulting or dedicated technical support
- 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
- Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
- Basic CSS, HTML, or similar web technologies or programming experience
Preferred Qualifications
- Bachelor’s degree or equivalent work experience
- Technical writing experience a plus
This is a hybrid position, working 3 days per week out of our office in Central London. Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected base salary range for this role in the following location is: London £51,000 - £64,300 + Bonus + RSU + Commuter stipend and benefits. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
Technical Account Manager New London employer: Pendo
Contact Detail:
Pendo Recruiting Team
accommodation@pendo.io
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager New London
✨Tip Number 1
Familiarise yourself with Pendo's products and services. Understanding how they work and the value they provide will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Technical Account Managers at Pendo. They can provide insights into the company culture, expectations, and what it takes to succeed in the role, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and driving success with technology. Be ready to share specific examples that highlight your problem-solving skills and ability to connect business goals with technical solutions.
✨Tip Number 4
Showcase your understanding of SaaS B2B environments. Highlight any relevant experience you have in similar roles, as this will demonstrate your capability to thrive in a fast-paced, customer-focused setting like Pendo.
We think you need these skills to ace Technical Account Manager New London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Account Manager at Pendo. Highlight your experience in technology implementation and customer-facing roles in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical consulting background and any relevant programming knowledge, such as CSS or HTML.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific examples of how you've helped clients achieve their business objectives in previous roles.
Highlight Soft Skills: Pendo values strong relationships, so be sure to highlight your interpersonal skills. Discuss your ability to build rapport with customers and collaborate effectively with internal teams.
How to prepare for a job interview at Pendo
✨Understand Pendo's Products
Before your interview, make sure you have a solid understanding of all Pendo products. Familiarise yourself with how these products can help businesses achieve their goals, as this will be crucial in demonstrating your ability to connect customer needs with Pendo solutions.
✨Showcase Your Technical Skills
Highlight your experience with technology implementation and technical consulting. Be prepared to discuss specific examples where you've successfully managed customer relationships and driven success with new technologies, especially in a SaaS B2B context.
✨Build Rapport with Interviewers
Since the role involves creating strong customer relationships, it's important to demonstrate your interpersonal skills during the interview. Engage with your interviewers, ask questions, and show genuine interest in their experiences at Pendo to establish a connection.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific customer situations. Think of examples from your past experiences where you successfully navigated challenges and delivered positive outcomes for clients.
