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- Tasks: Support Local Taxation and Housing Benefit Services, ensuring accuracy and performance improvements.
- Company: Join Huntingdonshire District Council, a forward-thinking authority dedicated to community service.
- Benefits: Enjoy hybrid working, flexitime, and a supportive environment that values work-life balance.
- Why this job: Be part of a dynamic team driving transformational changes with a focus on customer satisfaction.
- Qualifications: Strong analytical skills, knowledge of Housing Benefit and Council Tax legislation, and excellent communication abilities required.
- Other info: This role requires a DBS check and is open to diverse candidates from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making. At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
We are looking for a Monitoring and Improvements Officer to join our busy Revenues and Benefits Service. Working in the Systems Team, you will provide vital support to our Local Taxation and Housing Benefit Services and play a key role in ensuring accuracy, efficiency and delivery of performance improvements.
About you
- You will need to be a motivated and dynamic individual and able to demonstrate strong analytical and problem-solving skills as the team embarks upon a programme of transformational changes in the Revenues and Benefits Service.
- As well as having in-depth knowledge of Housing Benefit and Council Tax legislation, you will be someone who:
- is able to work both on their own and collaboratively across teams in delivering process changes and improvements, as well identifying issues and finding potential solutions
- has comprehensive experience of using the NEC Revenues and Benefits and Document Management systems
- has a keen eye for detail in providing accurate statistical and reporting data
- is able to demonstrate a proactive and adaptable approach to changing priorities
- has excellent written and verbal communication skills to enable you to deal with internal and external customers (such as auditors, software suppliers)
- can interpret and make decisions by applying legislation appropriately and consistently, and ensure internal processes and software meet the requirements.
This post will require a DBS check. An offer of employment is conditional upon having the right to work in the UK. Huntingdonshire District Council does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
To apply for this position, please complete the application form. The closing date is 9am on 25 June 2025 and we anticipate interviews will be held the week commencing 30 June 2025. However, this is a rolling campaign and we will be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don’t delay in applying!
For many of our roles (where it is possible) we accommodate a hybrid model of working. We know our people are what make Huntingdonshire District Council great and recognise how important a healthy work–life balance is. Our hybrid work model enables employees to work remotely whilst allowing for in-office collaboration opportunities across the district. Candidates should therefore be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield.
Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.
Working for the council
As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment. Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.
Monitoring and Improvements Officer employer: Huntingdonshire District Council
Contact Detail:
Huntingdonshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring and Improvements Officer
✨Tip Number 1
Familiarise yourself with the icare values of Huntingdonshire District Council. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles. This will show that you align with their mission and culture.
✨Tip Number 2
Research the NEC Revenues and Benefits and Document Management systems thoroughly. Being able to discuss your experience with these systems confidently can set you apart from other candidates and show your readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully implemented process changes or improvements in past roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Huntingdonshire District Council if possible. They can provide insights into the work environment and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Monitoring and Improvements Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Monitoring and Improvements Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your analytical and problem-solving skills, particularly in relation to Housing Benefit and Council Tax legislation. Provide specific examples of past experiences where you successfully implemented process changes or improvements.
Showcase Your Values: Demonstrate how you embody the icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) in your application. Use examples from your previous roles to illustrate how you have put customers first and worked collaboratively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your written communication is clear and professional, as this role requires excellent written skills.
How to prepare for a job interview at Huntingdonshire District Council
✨Understand the icare Values
Familiarise yourself with Huntingdonshire District Council's icare values: Inspiring, Collaborative, Accountable, Respectful, and Enterprising. Be prepared to discuss how you embody these values in your work and provide examples of how you've demonstrated them in previous roles.
✨Showcase Your Analytical Skills
As a Monitoring and Improvements Officer, strong analytical skills are crucial. Prepare to discuss specific instances where you've used data analysis to identify issues or improve processes. Highlight your experience with statistical reporting and how it has contributed to performance improvements.
✨Demonstrate Your Knowledge of Legislation
Make sure you have a solid understanding of Housing Benefit and Council Tax legislation. Be ready to explain how you've applied this knowledge in past roles, especially in relation to ensuring compliance and accuracy in service delivery.
✨Prepare for Collaborative Scenarios
Since the role requires collaboration across teams, think of examples where you've successfully worked with others to implement process changes. Be ready to discuss how you handle differing opinions and ensure that all voices are heard in a team setting.
