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- Tasks: Assist Personal Shoppers in delivering luxury shopping experiences and managing client appointments.
- Company: Join Selfridges, a renowned retailer known for exceptional products and customer service.
- Benefits: Enjoy a fun work environment, career growth opportunities, and the chance to be creative.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and exceptional service.
- Qualifications: Strong communication skills, attention to detail, and a passion for luxury products required.
- Other info: Experience with Instagram content creation is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work? If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!
As a Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department and supporting the Personal Shopper associates with admin assistance.
As a Personal Shopping Assistant, You Will:
- Deliver extraordinary customer experiences with the aim to overachieve sales plans.
- Build and manage relationships with our clients ensuring to get the best from everyone you deal with.
- Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote.
- Assist with appointments from set up to clearing away.
- Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service.
- Process orders, pre-orders and reservations of product where required.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients.
- Have a high calibre of personal flair and style and a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store.
- Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners.
- Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently.
- Experience in designing and creating Instagram content that delights and educates the follower.
A Bit About You:
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience.
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role.
- A self-starter. Motivated, driven and self-sufficient in everything you do.
- Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
- Extremely organized. You will be a strong multi-tasker with a positive and ‘can do’ attitude.
- Well informed. You are aware of store events services that may appeal to the Personal Shopping clients.
- An excellent time-keeper. Manage your own time along with others to ensure smooth running and efficiency of the Personal Shopping department.
- A great communicator. You will adapt your style and service to suit customer needs and preference, genuinely connecting with your customers while guiding them on the services and support that best suit their needs.
- Known to be a sales and service expert alongside being a well written and polished communicator via email.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Personal Shopping Assistant employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopping Assistant
✨Tip Number 1
Familiarise yourself with the latest luxury trends and brands. Being well-informed about current styles and products will not only impress during interviews but also show your genuine passion for the role.
✨Tip Number 2
Network with professionals in the retail and personal shopping industry. Attend events or join online forums to connect with others who can provide insights or even referrals to help you land the job.
✨Tip Number 3
Showcase your organisational skills by volunteering for roles that require multitasking and attention to detail. This experience will demonstrate your ability to manage various tasks effectively, which is crucial for a Personal Shopping Assistant.
✨Tip Number 4
Create a portfolio of your previous work, especially if it includes any content creation for social media. Highlighting your ability to engage customers through platforms like Instagram can set you apart from other candidates.
We think you need these skills to ace Personal Shopping Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you provided exceptional service or supported a team, as these are key aspects of the Personal Shopping Assistant role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury products and your understanding of the importance of customer experience. Mention specific examples of how you've gone above and beyond in previous roles to create memorable experiences for clients.
Showcase Your Communication Skills: Since the role requires excellent communication, ensure your application reflects this. Use clear, concise language and demonstrate your ability to adapt your communication style to different audiences, as this is crucial for connecting with diverse clients.
Highlight Organisational Skills: Detail any experience you have in managing multiple tasks or projects simultaneously. The ability to stay organised and efficient is vital for supporting the Personal Shopper and ensuring smooth operations, so provide examples that showcase these skills.
How to prepare for a job interview at Selfridges
✨Show Your Passion for Luxury Products
Make sure to express your genuine interest in luxury products during the interview. Share examples of how you've engaged with high-end brands or experiences, as this will demonstrate your alignment with the company's values and mission.
✨Demonstrate Strong Communication Skills
As a Personal Shopping Assistant, communication is key. Prepare to showcase your ability to adapt your communication style to different customers. You might want to practice answering questions clearly and confidently, as well as discussing how you would handle various customer interactions.
✨Highlight Your Organisational Skills
Be ready to discuss specific instances where your organisational skills made a difference in your previous roles. Whether it was managing appointments or coordinating events, providing concrete examples will help illustrate your capability to handle the demands of the position.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle certain situations, such as a difficult customer or a last-minute appointment change. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and flexibility.
