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- Tasks: Lead software implementations and guide customers through training and demos.
- Company: Join an award-winning ERP SaaS provider transforming the eCommerce and retail sectors.
- Benefits: Enjoy hybrid working, a competitive salary, 28 days holiday, and a performance bonus.
- Why this job: Accelerate your career in a relaxed environment focused on customer success and innovation.
- Qualifications: Experience in software implementation and strong communication skills are essential.
- Other info: Opportunity for career growth within a successful, expanding business.
The predicted salary is between 46000 - 58000 £ per year.
Do you thrive on bringing software to life? Love solving real customer problems and making tech work for people? We’re looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in Software, Tech, or IT- and the right mindset - we’ll train you on our product and help you succeed in a dynamic, customer-focused role.
Role at a glance:
- Location: Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required
- Full Time – Permanent
- Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More…
Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do.
Company: Award-Winning ERP SaaS provider powering SME retail. With over 20 years of experience, we provide solutions to put businesses in full control of their day-to-day operations.
The Opportunity:
- Lead software implementations, guide customers through training and demos, and manage a talented Professional Services team.
- Work with clients across all sectors, delivering market-leading software that streamlines business processes.
- Looking for someone with hands-on software experience - ideally in training, demos, or user support - who understands how business and software connect.
What your day-to-day might look like:
- Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities.
- Conduct in-depth needs analysis to capture precise software requirements.
- Software Implementation - Develop tailored ERP solutions with impactful presentations and demos.
- Manage implementation timelines, ensuring alignment with specs and client goals.
- Create and maintain the Project Initiation Document (PID) and secure stakeholder buy-in.
- Customer Support - Deliver hands-on support throughout and after implementation, resolving issues promptly.
- Proactively manage expectations to keep projects on track and within budget.
- Provide post-launch follow-ups and consultancy to ensure ongoing customer success.
- Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles.
- Assess training needs and adapt delivery to maximize customer confidence and system adoption.
- Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success.
About you:
- Proven expertise in software functionality and implementation- ERP experience highly desirable.
- Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution.
- Experienced manager with a strong background in leading, mentoring, and developing high-performing teams.
- Solid understanding of business processes and how to apply software solutions to enhance operational efficiency.
- Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders.
- Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach.
- Willing to travel across the UK as needed (clean driving licence essential).
- High energy, positive attitude, and a passion for delivering value and exceeding expectations.
What’s on Offer:
- Starting salary of £55k to £65k, based on ability, skills, and experience.
- Monday to Friday.
- 28 days holiday (option to buy 5 additional) + bank holidays.
- GP and wellbeing services via 3rd party provider.
- Discretionary company/performance bonus.
- Enhanced maternity/paternity leave pay.
- Inclusive team environment with opportunities for involvement and development.
- Career growth within a successful, expanding business.
- Subsidised gym membership.
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Client Onboarding Manager- Implementation - SaaS Powering eCom. employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Manager- Implementation - SaaS Powering eCom.
✨Tip Number 1
Familiarise yourself with the latest trends in SaaS and eCommerce. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the SaaS and eCommerce sectors. Attend relevant events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your experience with software implementations and customer training. Be ready to share specific examples of how you've successfully guided clients through onboarding processes in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've resolved client issues or improved processes. This will highlight your ability to manage expectations and deliver value, aligning with the company's customer-centric values.
We think you need these skills to ace Client Onboarding Manager- Implementation - SaaS Powering eCom.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software implementation, customer support, and training delivery. Use specific examples that demonstrate your problem-solving skills and ability to manage projects effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their values of commitment and customer focus. Be sure to include specific instances where you've successfully led software implementations or training sessions.
Showcase Your Communication Skills: Since the role requires excellent communication, ensure your application reflects this. Use clear, concise language and structure your documents logically. Highlight any experience you have in gathering requirements and engaging stakeholders.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as successful project completions, improvements in customer satisfaction, or efficiency gains from software implementations. This will help demonstrate your impact in previous roles.
How to prepare for a job interview at RR
✨Show Your Passion for Software
Make sure to express your enthusiasm for software and technology during the interview. Share specific examples of how you've solved customer problems using tech, as this aligns perfectly with the company's focus on putting the customer at the heart of everything.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss past experiences where you successfully identified and resolved issues. Highlight your analytical skills and proactive approach, as these are crucial for a role that involves managing client expectations and ensuring project success.
✨Prepare for Requirement Gathering Scenarios
Since the role involves leading requirement-gathering sessions, be ready to role-play or discuss how you would approach uncovering business needs. Familiarise yourself with techniques for conducting effective needs analysis to showcase your expertise.
✨Engage with Stakeholders
Emphasise your communication skills and ability to build relationships with both internal teams and clients. Prepare examples of how you've successfully collaborated with stakeholders in previous roles, as this will demonstrate your fit for the collaborative culture of the company.
