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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards as a Bookseller.
- Company: Join WHSmith, a growing brand with a rich heritage in retail and partnerships with top brands.
- Benefits: Enjoy employee discounts, paid leave, pension scheme, and wellness support for your wellbeing.
- Why this job: Be part of a vibrant team, share your passion for books, and enhance customer experiences.
- Qualifications: A passion for customer service and the ability to work independently or in a team.
- Other info: WHSmith values inclusivity and encourages all employees to be themselves.
The predicted salary is between 24000 - 36000 £ per year.
As a Bookseller at The Selfridges Bookshop, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Bookseller is all about:
- Delivering an exceptional customer service to all our customers.
- Proactively greeting and approaching customers.
- Recommending and advising customers on the books we sell.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily.
- Being part of a team and supporting colleagues.
- Delivering Selfridges KPI's, ensuring we are signing up customers to Selfridges Unlocked.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave, uniform allowance and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our department stores, airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of Harrods, Selfridges, Fenwick, M&S and Costa Coffee, which ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Luxury Bookseller - Selfridges employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Bookseller - Selfridges
✨Tip Number 1
Familiarise yourself with the latest book releases and popular genres. Being knowledgeable about current trends will help you engage customers and make informed recommendations, showcasing your passion for books.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will boost your confidence in approaching customers and handling various situations that may arise in a retail environment.
✨Tip Number 3
Visit Selfridges and observe how the current booksellers interact with customers and maintain store standards. Take notes on their approach to customer service and visual merchandising, which can provide valuable insights for your own performance.
✨Tip Number 4
Network with other booksellers or join online forums related to the book industry. Building connections can provide you with tips and advice on landing a job at Selfridges and help you stay updated on industry news.
We think you need these skills to ace Luxury Bookseller - Selfridges
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Luxury Bookseller. Highlight key responsibilities such as customer service, stock replenishment, and teamwork in your application.
Showcase Your Passion: In your cover letter, express your passion for books and customer service. Share any relevant experiences that demonstrate your ability to create exceptional customer experiences.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your communication skills, adaptability, and any previous retail experience you have.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in a retail environment.
How to prepare for a job interview at Funky Pigeon
✨Show Your Passion for Books
Make sure to express your love for reading and books during the interview. Share your favourite genres or authors, and be ready to discuss how this passion translates into providing exceptional customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on creating a fantastic experience for shoppers.
✨Understand Visual Merchandising
Familiarise yourself with the principles of visual merchandising. Be ready to discuss how you would keep the store inviting and tidy, and how you can contribute to high display standards that attract customers.
✨Be Team-Oriented
Since teamwork is essential in this role, think of examples where you've successfully collaborated with colleagues. Emphasise your ability to communicate effectively and support your team to achieve common goals.
