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- Tasks: Join the Leadership Support Team, assisting the Chief Executive and leading key projects.
- Company: Redbridge is a vibrant, diverse borough in East London focused on community transformation.
- Benefits: Enjoy a full-time role with opportunities for personal growth and community impact.
- Why this job: Be part of an innovative team making a real difference in local communities.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 28000 - 36000 £ per year.
Location: Lynton House, Ilford, Essex, IG1 1NN
Permanent – Full Time
Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council. We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.
We have an exciting opportunity for a talented and enthusiastic team player to join our newly created Leadership Support Team working closely with the Chief Executive and Executive Leadership Team.
You will need experience of providing an empathetic and high-quality service responding to queries and complaints, including complex case work, preferably within a public sector environment. You will work with services across the Council to support a culture of continuous improvement and customer focussed service delivery and you will also lead on the delivery of key projects for the Leadership Team.
You will need excellent IT, written and verbal communication skills (including the ability to write without using unnecessary jargon or complicated language) and you will also need to work to deadlines in a high-profile pressured environment.
Closing date: 31st May 2025
To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification. All short-listed applicants will need to demonstrate proof of right to work in the UK.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
Leadership Support Officer employer: Redbridge
Contact Detail:
Redbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leadership Support Officer
✨Tip Number 1
Familiarise yourself with the local community and the specific challenges faced by Redbridge. Understanding the borough's demographics and key issues will help you demonstrate your commitment to serving the community during interviews.
✨Tip Number 2
Network with current or former employees of the Leadership Support Team or similar roles within the public sector. They can provide valuable insights into the team dynamics and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare examples of how you've successfully handled complex case work or customer complaints in the past. Being able to articulate these experiences clearly will showcase your problem-solving skills and empathy, which are crucial for this role.
✨Tip Number 4
Stay updated on the latest trends in public service delivery and community engagement. Showing that you're proactive about continuous improvement can set you apart as a candidate who aligns with the Council's vision.
We think you need these skills to ace Leadership Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the needs of the Leadership Support Officer position.
Craft a Compelling Cover Letter: In your cover letter, address how you meet the criteria outlined in the person specification. Use clear and concise language, avoiding jargon, and provide specific examples of your relevant experience in customer service and project delivery.
Highlight Relevant Experience: When updating your CV, focus on your experience in providing high-quality service, particularly in a public sector environment. Emphasise your ability to handle complex case work and your skills in communication and IT.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Redbridge
✨Show Your Empathy
As a Leadership Support Officer, you'll need to demonstrate your ability to provide empathetic service. Prepare examples from your past experiences where you successfully handled queries or complaints, especially in complex situations.
✨Communicate Clearly
Excellent written and verbal communication skills are crucial for this role. Practice explaining complex ideas in simple terms and avoid jargon. You might be asked to demonstrate this during the interview, so be ready to articulate your thoughts clearly.
✨Highlight Your Project Management Skills
You'll be leading key projects for the Leadership Team, so be prepared to discuss your project management experience. Share specific examples of projects you've led, focusing on your role, the challenges faced, and the outcomes achieved.
✨Understand the Council's Vision
Familiarise yourself with the goals and vision of the London Borough of Redbridge. Showing that you understand their mission and how you can contribute will set you apart. Research recent initiatives or projects they've undertaken to discuss during your interview.
