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- Tasks: Provide first-line IT support and troubleshoot hardware, software, and connectivity issues.
- Company: Join a leading Financial Services organisation in Redhill, Surrey, known for its innovation.
- Benefits: Enjoy a competitive salary of £25,000 - £30,000 and flexible working days.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in IT.
- Qualifications: 1+ years of experience in IT support; familiarity with Microsoft 365 tools is a plus.
- Other info: Diversity, equity, and inclusion are core values; all qualified candidates are encouraged to apply.
The predicted salary is between 20000 - 24000 £ per year.
Robert Half Technology are partnering with a leading Financial Services organisation in Redhill, Surrey looking for a Junior IT Support Analyst.
Role
- Provide first-line IT support for hardware, software, and connectivity issues.
- Set up and configure laptops, mobile devices, and user accounts.
- Maintain and support Microsoft 365 tools, including Outlook, Teams, and SharePoint.
- Troubleshoot and resolve day-to-day IT issues or escalate them when necessary.
- Document IT processes and solutions.
- Assist with asset tracking, inventory, and IT procurement.
- Support onboarding/offboarding from a technical perspective.
- Participate in IT projects and infrastructure improvements.
- Deliver excellent customer service with a proactive and friendly approach.
Salary: £25,000 - £30,000 per year
3 days a week in the office (Tuesday, Wednesday and Thursday)
Junior IT Support employer: Staging It
Contact Detail:
Staging It Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support
✨Tip Number 1
Familiarise yourself with Microsoft 365 tools, especially Outlook, Teams, and SharePoint. Being able to demonstrate your knowledge of these platforms during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Practice your troubleshooting skills on common IT issues. Prepare examples of how you've resolved problems in the past, as this will highlight your practical experience and ability to think on your feet.
✨Tip Number 3
Showcase your customer service skills. Since delivering excellent customer service is key for this role, think of specific instances where you've gone above and beyond to help someone with a technical issue.
✨Tip Number 4
Research the company and its culture. Understanding their values and how they approach IT support can help you tailor your responses in the interview and demonstrate that you're a good fit for their team.
We think you need these skills to ace Junior IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any IT support roles or technical skills. Emphasise your familiarity with Microsoft 365 tools and any customer service experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to provide excellent customer service.
Highlight Technical Skills: In your application, clearly list your technical skills related to hardware, software, and connectivity issues. Include any certifications or training that are relevant to IT support.
Showcase Soft Skills: Don’t forget to mention your soft skills, such as communication and teamwork. These are crucial for a Junior IT Support Analyst, as you'll be interacting with users and assisting them with their IT needs.
How to prepare for a job interview at Staging It
✨Know Your Tech Basics
Make sure you brush up on your knowledge of common hardware and software issues, especially those related to Microsoft 365 tools like Outlook, Teams, and SharePoint. Being able to discuss these confidently will show your potential employer that you're ready for the role.
✨Demonstrate Customer Service Skills
Since delivering excellent customer service is key in this role, prepare examples of how you've helped users in the past. Think about situations where you resolved issues or provided support with a friendly approach.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Be ready to walk through how you would handle specific IT issues, and don’t hesitate to mention any relevant experiences where you successfully resolved problems.
✨Show Enthusiasm for Learning
As a Junior IT Support Analyst, you'll be expected to grow and learn. Express your eagerness to participate in IT projects and infrastructure improvements, and highlight any previous experiences where you took the initiative to learn new skills or technologies.
