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- Tasks: Monitor and document customer complaints, ensuring timely resolution and compliance.
- Company: Join a dynamic team in the Greater Boston area focused on quality and compliance.
- Benefits: Enjoy a contract role with potential for growth in a fast-paced environment.
- Why this job: Make a real impact by improving customer experiences and supporting quality standards.
- Qualifications: High school diploma required; 1-3 years in quality or customer service preferred.
- Other info: This is an onsite position, perfect for those eager to learn and grow.
The predicted salary is between 28800 - 48000 £ per year.
Location: Greater Boston Area (Onsite)
Type: Contract (6–9+ Months)
Our client in the Greater Boston area is seeking a Customer Complaints Specialist to support their quality and compliance team on a 6–9+ month contract. This is a great opportunity to join a fast-paced, regulated environment and play a critical role in ensuring customer feedback is properly captured, tracked, and resolved in accordance with internal procedures and standards.
Key Responsibilities:
- Monitor and document customer complaints received through multiple channels (portals, email, phone, etc.).
- Accurately log complaints in the Quality Management System (QMS) and ensure proper routing to relevant teams.
- Track the status of open tickets and follow up to drive timely resolution.
- Maintain compliance with internal quality procedures and applicable regulatory standards.
- Identify and escalate potential reportable events when necessary.
- Compile and analyze complaint data to generate trend reports for leadership.
- Prepare complaint documentation to support internal and external audits.
Requirements:
- High school diploma required; degree in a related field preferred.
- 1–3 years of experience in quality, compliance, or customer service (experience in a regulated environment is strongly preferred).
- Familiarity with QMS platforms and complaint handling processes.
- Knowledge of regulatory standards and quality system requirements is a plus.
- Strong organizational skills and high attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
If you're detail-oriented, process-driven, and looking to contribute to a mission-focused team, we’d love to hear from you. Apply now!
Regulatory Compliance Specialist employer: Edge Staffing
Contact Detail:
Edge Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Compliance Specialist
✨Tip Number 1
Familiarise yourself with the specific regulatory standards relevant to the role. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and quality.
✨Tip Number 2
Network with professionals in the regulatory compliance field, especially those who have experience in customer complaints management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your attention to detail and ability to manage multiple priorities. This is crucial in a fast-paced environment like the one described in the job listing.
✨Tip Number 4
Research the company’s values and mission. Tailoring your conversation to align with their goals during interviews can set you apart as a candidate who is genuinely interested in contributing to their team.
We think you need these skills to ace Regulatory Compliance Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Regulatory Compliance Specialist. Familiarise yourself with customer complaint handling processes and quality management systems, as these are crucial for the role.
Tailor Your CV: Highlight your relevant experience in quality, compliance, or customer service. If you have worked in a regulated environment, make sure to emphasise this. Use specific examples that demonstrate your attention to detail and organisational skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your ability to manage multiple priorities and your familiarity with QMS platforms.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Edge Staffing
✨Know Your Regulatory Standards
Familiarise yourself with the relevant regulatory standards and quality system requirements before the interview. This will show your potential employer that you understand the compliance landscape and are prepared to navigate it effectively.
✨Demonstrate Your Attention to Detail
Prepare examples from your past experience that highlight your attention to detail, especially in a regulated environment. Discuss how you have successfully logged complaints or managed documentation to ensure compliance.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple priorities in a fast-paced environment. Share specific strategies or tools you use to stay organised and ensure timely resolution of customer complaints.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions related to customer complaints and compliance. Think through how you would handle various situations, such as escalating reportable events or compiling data for trend reports, to demonstrate your problem-solving skills.
