Regulatory Compliance Specialist

Title: Regulatory Compliance Specialist Location: Greater Boston Area (Onsite) Type: Contract (6–9+ Months) Our client in the Greater Boston area is seeking a Customer Complaints Specialist to support their quality and compliance team on a 6–9+ month contract. This is a great opportunity to join a fast-paced, regulated environment and play a critical role in ensuring customer feedback is properly captured, tracked, and resolved in accordance with internal procedures and standards. Key Responsibilities: Monitor and document customer complaints received through multiple channels (portals, email, phone, etc.). Accurately log complaints in the Quality Management System (QMS) and ensure proper routing to relevant teams. Track the status of open tickets and follow up to drive timely resolution. Maintain compliance with internal quality procedures and applicable regulatory standards. Identify and escalate potential reportable events when necessary. Compile and analyze complaint data to generate trend reports for leadership. Prepare complaint documentation to support internal and external audits. Requirements: High school diploma required; degree in a related field preferred. 1–3 years of experience in quality, compliance, or customer service (experience in a regulated environment is strongly preferred). Familiarity with QMS platforms and complaint handling processes. Knowledge of regulatory standards and quality system requirements is a plus. Strong organizational skills and high attention to detail. Ability to manage multiple priorities in a fast-paced environment. If you\’re detail-oriented, process-driven, and looking to contribute to a mission-focused team, we’d love to hear from you. Apply now! #J-18808-Ljbffr