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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive workplace that values every team member.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your leadership can shine and impact customers positively.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be themselves at work.
The predicted salary is between 25000 - 35000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What We Can Offer You
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About You
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About Us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Vencil
Contact Detail:
Vencil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight situations where you've successfully managed a team or improved customer satisfaction.
✨Tip Number 3
Research common challenges faced by shift managers in retail environments. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate.
✨Tip Number 4
Network with current or former employees of Greggs if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to motivate a team.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you align with the inclusive culture at Greggs. Mention specific examples of how you've inspired teams in the past.
Showcase Relevant Skills: Highlight skills that are crucial for the Shift Manager role, such as team management, customer service excellence, and maintaining shop standards. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vencil
✨Show Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to engage and support others.
✨Demonstrate Customer Focus
Since the role revolves around delivering exceptional customer service, think of specific instances where you went above and beyond for customers. This will show that you understand the importance of customer satisfaction.
✨Emphasise Teamwork and Inclusivity
Greggs values an inclusive culture, so be ready to discuss how you promote teamwork and support diversity within your team. Share experiences that demonstrate your commitment to creating a welcoming environment.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would handle common challenges in a shift manager role, such as managing stock levels or resolving customer complaints effectively.
