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- Tasks: Join us as a Trainee Manager and learn all about running a successful wine store!
- Company: Majestic Wine is the UK's largest specialist wine retailer with over 200 stores nationwide.
- Benefits: Enjoy competitive pay, staff discounts, career development, and exciting wine tasting events!
- Why this job: Be part of a dynamic team, gain valuable skills, and help create memorable customer experiences.
- Qualifications: Experience in retail or hospitality is a plus; passion for learning about wine is essential.
- Other info: Full training provided, with opportunities for career progression and global vineyard exploration.
The predicted salary is between 8000 - 12000 £ per month.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine are looking for a dynamic, ambitious and driven individual in Berkhamsted who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years.
With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role: As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities:
- Be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
- Drive store performance by maximising sales opportunities.
- Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure compliance with internal policies, processes and complete mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members.
Knowledge & Skills Required:
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience & service to every single customer.
- Prioritise and strategically problem solve in high pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities supported by our excellent in-house training schemes.
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust which includes various discounts and support services.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 39 and 45 Hours Per Week Available.
We look forward to receiving your application! Together we are Majestic!
Retail Trainee Manager - Harpenden/St Albans employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Trainee Manager - Harpenden/St Albans
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently during your interview will show your passion and commitment to the role.
✨Tip Number 2
Research the latest trends in the wine industry and be prepared to discuss how they could impact Majestic Wine. This demonstrates your proactive approach and genuine interest in the business.
✨Tip Number 3
Network with current or former employees of Majestic Wine if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to deliver exceptional customer service and work effectively in a team. Highlighting these skills will align well with Majestic's focus on customer experience.
We think you need these skills to ace Retail Trainee Manager - Harpenden/St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you delivered exceptional customer service or worked in a fast-paced environment, as these are key for the Trainee Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wine and retail. Mention why you want to work for Majestic Wine specifically and how you align with their values of customer service and team collaboration.
Showcase Your Skills: Clearly outline your skills that match the job description, such as problem-solving, communication, and time management. Provide examples of how you've used these skills in previous roles to drive performance or improve customer experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Majestic Wine values a genuine passion for their products. Be prepared to discuss your interest in wine, any experiences you've had with it, and your eagerness to learn more. This will demonstrate your commitment to the role and the brand.
✨Emphasise Customer Service Skills
As a Trainee Manager, you'll need to deliver exceptional customer service. Share specific examples from your past experiences where you went above and beyond for customers. Highlight your ability to create memorable shopping experiences.
✨Demonstrate Teamwork and Leadership Potential
Majestic is looking for someone who can work well in a team and also take on leadership responsibilities. Discuss instances where you've successfully collaborated with others or led a project, showcasing your ability to motivate and support your colleagues.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and problem-solving. Think of scenarios where you've had to prioritise tasks or resolve conflicts in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
