Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver bespoke data management solutions and support customer queries.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and data management.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team that values innovation and customer impact.
- Qualifications: Strong consultative skills and data literacy required; familiarity with SQL and Excel is a plus.
- Other info: This is an entry-level position with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Solutions Consultant - Customer Data Management role at LexisNexis Risk Solutions.
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the team:
The role will report into the Head of Managed Services – Managed Services is an operation responsible for handling customer data, processing it through our products, services and people, and supplying up to date information back to our customers on their consumer base.
About The Role:
The Technical Solutions Consultant – CDM (Customer Data Management) position is a newly created role responsible for delivering bespoke data management solutions to our customers. The role will provide solutions to a customer’s specific use case whilst understanding our matching logic and products and using that knowledge to shape the solution. This will include understanding customer’s use cases and permitted purposes and then translating what a customer needs to what is available to them. The role will also provide escalation support to create, sustain, and enhance customer-generated revenue for the Managed Services team.
The TSC will have access to powerful software and applications that will aid the solving of data manipulation issues, and they will utilise their own data literacy and harness the available functionality to create successful outcomes for our customers via seamless internal process. To hit our proposed targets in 2025 we will have to increase our efficiency in terms of project delivery as we will be engaging with more customers than in previous years.
Responsibilities:
- Processing complex files and building bespoke solutions for customers.
- Marrying customer need/expectation directly to operational process – how can we ensure Ops process maximises the positive impact on the customer, and balances business and customer need.
- Work with stakeholders across the Operation, VSC function, Sales teams and Customers on any given new opportunity development, to avoid disconnects, mistakes and delays as we engage and onboard a new customer.
- Use available software and applications to ensure projects are delivered as efficiently as possible, overcoming formatting challenges, improve our Quality Assurance approach on files, streamline operational process, and meet prospective customers’ use cases and then implemented successfully to meet/surpass customer expectation.
- Develop an expert understanding of our Products, with the aim of explaining output in detail to customers and make recommendations on what will meet their needs.
- Data analysis and investigation to address customer queries or concerns regarding their outcomes.
- Upskilling the operational team to be able to hand off bespoke process into BAU.
- Process improvement – assessing current process and looking for streamlining or automation opportunities, reduce risk, or improve accuracy and efficiency.
Requirements:
- Excellent consultative skills with the ability to collaborate and to explore options.
- Good data literacy skills - someone who understands how to manipulate, interrogate data, and present results back in clear concise way.
- Demonstrate knowledge of the concepts/language that evidences this literacy, such as Data Studio programs, SQL, advanced Excel etc. and deploy this knowledge to effectively resolve issues, while valuing customer needs as high priority.
- Be able to demonstrate a logical and innovative approach to problem solving and data manipulation.
- Comfortable in building solutions into a specific output.
- Works independently and is curious and proactive in relation to shaping their role, owning their responsibilities and delivering outcomes.
- Advanced oral and written communication skills - must be able to communicate data concepts to both technical and non-technical audiences, including the ability to deliver customer presentations and performance/results analysis.
Learn more about the LexisNexis Risk team and how we work here.
Technical Solutions Consultant - Customer Data Management employer: RELX
Contact Detail:
RELX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Consultant - Customer Data Management
✨Tip Number 1
Familiarise yourself with the specific data management tools and software mentioned in the job description, such as SQL and Data Studio. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss real-world examples of how you've successfully solved data manipulation issues in the past. This will showcase your problem-solving skills and your ability to apply your knowledge in practical situations.
✨Tip Number 3
Research LexisNexis Risk Solutions and their customer data management services thoroughly. Understanding their products and how they help businesses can help you tailor your conversations and show genuine interest in the role.
✨Tip Number 4
Practice explaining complex data concepts in simple terms. Since the role requires communicating with both technical and non-technical audiences, being able to convey your ideas clearly will be crucial in interviews.
We think you need these skills to ace Technical Solutions Consultant - Customer Data Management
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Solutions Consultant - Customer Data Management position. Understand the key responsibilities and requirements, especially around data literacy and consultative skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your data manipulation abilities, problem-solving skills, and any experience with SQL or advanced Excel, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer data management and how your background makes you a great fit for the role. Use specific examples from your past experiences to demonstrate your consultative skills and ability to deliver bespoke solutions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional. This reflects your attention to detail, which is vital for the role.
How to prepare for a job interview at RELX
✨Understand the Role
Make sure you have a clear understanding of what a Technical Solutions Consultant in Customer Data Management does. Familiarise yourself with the responsibilities and how they relate to customer needs, as well as the specific software and tools mentioned in the job description.
✨Showcase Your Data Literacy
Be prepared to discuss your experience with data manipulation and analysis. Highlight any relevant skills in SQL, Data Studio, or advanced Excel, and be ready to provide examples of how you've used these skills to solve problems or improve processes in previous roles.
✨Demonstrate Consultative Skills
Since the role requires excellent consultative skills, practice articulating how you would approach understanding a customer's needs. Think about how you can effectively communicate complex data concepts to both technical and non-technical audiences.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your problem-solving approach. Prepare examples of past challenges you've faced, particularly those involving data manipulation or customer solutions, and explain how you navigated these situations to achieve successful outcomes.
