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- Tasks: Assist customers with aquatic needs and ensure a great shopping experience.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% restaurant discounts, generous holiday, bonuses, and a pension plan.
- Why this job: Be part of a friendly team focused on excellent customer service and personal growth.
- Qualifications: Good interpersonal skills and a willingness to learn about aquatics are essential.
- Other info: Flexible hours with opportunities for learning and special rewards for outstanding service.
The predicted salary is between 13000 - 16000 £ per year.
Your primary responsibility will be to provide professional support to our customers, working closely with the Garden Centre Manager to help the business succeed.
Rota: Every Wednesday 09:00-18:00 with alternate weekends Saturday 09:00-18:00 and Sunday 09:00-17:30
Main duties and responsibilities:
- Must have good aquatic/fish knowledge
- Provide an enjoyable shopping experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
To be successful in this role, we are looking for people with:
- Good friendly manner
- Good interpersonal skills
- Willingness to learn
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – We offer a Defined Contribution Pension Plan to new employees.
- Attendance – After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you.
- Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – After 1 year's service, a government initiative which offers savings on new cycling equipment.
- Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree/Shrub – After 1 year's service Squire's employees can choose either one tree or shrub to plant each year.
- Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
- Retirement – After 15 years service if you are retiring, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking – Available to all employees in the designated parking areas on our site.
Pets and Aquatics - Sales Assistant employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pets and Aquatics - Sales Assistant
✨Tip Number 1
Familiarise yourself with aquatic life and fish care. Since the role requires good aquatic knowledge, consider visiting local aquariums or pet shops to learn more about different species and their needs.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. Role-playing can help you become more comfortable with greeting customers and handling queries effectively.
✨Tip Number 3
Research Squires Garden Centre's values and customer service ethos. Understanding their commitment to friendliness and helpfulness will allow you to align your approach during any interviews or interactions.
✨Tip Number 4
Network with current or former employees of Squires Garden Centre. They can provide insights into the company culture and what it takes to succeed in the Sales Assistant role, which can be invaluable during your application process.
We think you need these skills to ace Pets and Aquatics - Sales Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in retail, particularly in pets or aquatics. Mention specific roles where you provided customer service or handled aquatic products.
Showcase Your Knowledge: Since good aquatic knowledge is essential for this role, include any relevant qualifications or experiences that demonstrate your expertise in fish and aquatic care. This could be personal experience or formal training.
Personalise Your Application: Tailor your cover letter to reflect Squires Garden Centre's values, such as friendliness and customer focus. Share a brief story or example that illustrates how you embody these qualities in a customer service setting.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Squire's Garden Centres
✨Show Your Passion for Pets and Aquatics
Make sure to express your enthusiasm for pets and aquatics during the interview. Share any personal experiences or knowledge you have about fish and aquatic care, as this will demonstrate your genuine interest in the role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight your ability to greet customers warmly, handle queries efficiently, and identify their needs through interaction.
✨Research Squires Garden Centre
Familiarise yourself with Squires Garden Centre's values and mission. Understanding their commitment to customer satisfaction and high standards in horticulture will help you align your answers with their ethos during the interview.
✨Prepare Questions to Ask
Think of thoughtful questions to ask the interviewer about the role, team dynamics, and opportunities for growth within the company. This shows your interest in the position and helps you assess if it's the right fit for you.
