Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a new retail concept, inspiring your team to deliver exceptional customer experiences.
- Company: Join a groundbreaking brand focused on wellbeing and immersive design in retail.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and team collaboration.
- Why this job: Be part of a unique store that prioritises customer connection and innovative retail strategies.
- Qualifications: Bring leadership experience in retail or hospitality, with a passion for customer satisfaction.
- Other info: This role is perfect for those who thrive in fast-paced, creative environments.
The predicted salary is between 48000 - 72000 £ per year.
Reporting directly to the Area Manager, the Store Director role at our new Oxford Street West ‘Mind Oasis’ store offers the chance to lead a groundbreaking retail concept that merges science-backed treatments with immersive design. Set to open this October, the store will showcase an exclusive product range and serve as a sanctuary for busy shoppers to pause, breathe, and reconnect in their everyday lives.
As Store Director, you will lead, inspire, and motivate your team to deliver exceptional customer satisfaction and meet ambitious sales targets. Collaborating closely with the Area Manager, you will implement tailored local business strategies, consistently exceed KPIs, and ensure seamless day-to-day operations. Your role requires strong leadership, excellent communication, and a customer-focused mindset, alongside expertise in driving performance excellence, operational efficiency, and adapting to a dynamic market.
Key responsibilities include:
- Establishing daily objectives and developing monthly strategies to meet productivity goals.
- Overseeing flawless store administration, financial management, and ensuring compliance with relevant regulations.
- Managing inventory, creating attractive product displays, and fostering a welcoming environment for every customer.
- Addressing unexpected challenges, swiftly resolving customer concerns, and encouraging a collaborative team culture.
- Celebrating team successes and building genuine connections to drive the long-term success of the store.
Purpose: Responsible for day-to-day management of the store performance, operations, team and customer experience.
Business Impact: Lead, coach and train the store team and together drive the recurring commercial cycles, ensuring optimal preparation and implementation of the commercial calendars and excellent store operations.
Interaction: Reports to the Area Manager and coaches Assistant Shop Managers and store employees. Contact with local HR department regarding people management topics and with local retail coordination department regarding store operations.
Creativity: Take ownership in defining opportunities and action plans, in consultation with the Head of Retail, to increase store performance and people engagement. Be a role model and coach inspiring the store team to continuously improve service levels and product knowledge.
Result Areas:
- Your Store: Focus on the customer and always look to improve customer experience by showing commitment to store targets and results.
- Your Team: Act as a true ambassador of our brand, values and FOAM behaviours. Attract and retain a diverse and talented shop team that live the Rituals values.
- Your Rituals: Ensure every team member understands and implements the Rituals principles, processes, and way of working.
Qualifications:
- High on energy, low on ego and with a little bit of humour!
- Prior relevant experience as Store Director, Senior Store Manager or General Manager within retail, luxury or hospitality.
- Experience in HR Policies, procedures, recruitment and all elements of people management.
- Strong leadership and team management skills.
- Customer centric approach and operational efficiency.
- Knowledge and passion for the wellbeing or lifestyle/beauty industry.
- Strong financial acumen with data-led decision making.
- At least 5 years of relevant leadership experience within retail or hospitality industry.
Store Director - London Oxford Street West (40 hours) employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Director - London Oxford Street West (40 hours)
✨Tip Number 1
Familiarise yourself with the unique concept of the 'Mind Oasis' store. Understanding how it merges science-backed treatments with immersive design will help you articulate your vision for leading the team and enhancing customer experience during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've motivated teams in previous roles. Highlight specific instances where your coaching led to improved performance or customer satisfaction, as this aligns perfectly with the Store Director's responsibilities.
✨Tip Number 3
Research the latest trends in retail, particularly in the wellbeing and lifestyle sectors. Being knowledgeable about current market dynamics will demonstrate your commitment to driving performance excellence and adapting strategies to meet customer needs.
✨Tip Number 4
Prepare to discuss your approach to creating a collaborative team culture. Think about how you can foster an environment of open communication and constructive feedback, as this is crucial for building trust and achieving store objectives.
We think you need these skills to ace Store Director - London Oxford Street West (40 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in leadership roles. Emphasise your achievements in customer satisfaction and sales targets, as these are key for the Store Director position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the wellbeing and lifestyle industry. Discuss how your leadership style aligns with the company's values and how you plan to inspire and motivate your team at the new store.
Showcase Problem-Solving Skills: Provide specific examples in your application of how you've successfully addressed challenges in previous roles. Highlight your decision-making process and the positive outcomes that resulted from your actions.
Demonstrate Customer-Centric Mindset: Illustrate your commitment to enhancing customer experience. Share instances where you've implemented strategies that improved customer satisfaction or engagement, showcasing your understanding of the retail environment.
How to prepare for a job interview at Rituals
✨Showcase Your Leadership Skills
As a Store Director, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully motivated teams in the past, highlighting specific achievements and the impact on customer satisfaction and sales.
✨Demonstrate Customer-Centric Mindset
This role requires a strong focus on customer experience. Be ready to discuss strategies you've implemented to enhance customer satisfaction and how you’ve handled challenging situations with customers in a positive way.
✨Prepare for Operational Questions
Expect questions about store operations, inventory management, and financial oversight. Familiarise yourself with best practices in these areas and be prepared to share your experiences in managing day-to-day operations effectively.
✨Emphasise Adaptability and Problem-Solving
The retail environment can be unpredictable. Share examples of how you've adapted to changes or resolved unexpected challenges in previous roles, showcasing your problem-solving skills and resilience.
