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- Tasks: Provide 1st and 2nd line IT support for hardware, software, and network issues.
- Company: Join a successful multinational business based in West London.
- Benefits: Enjoy a clear career path and hands-on experience in a dynamic environment.
- Why this job: Be part of a supportive team and enhance your tech skills while making an impact.
- Qualifications: Experience with Windows OS, Office 365, Azure, and Active Directory is essential.
- Other info: This role requires being in the office 5 days a week.
The predicted salary is between 30000 - 42000 £ per year.
A multinational business is seeking a capable IT Support Analyst to join its expanding team, based in West London. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week.
Working as an integral part of the IT team, you will deliver a proactive 1st and 2nd line support service for hardware, software and network issues. You will serve as the first point of contact for support requests and provide hands-on technical support for end-users ensuring the smooth operation of desktop systems and applications, as well as maintenance of laptops, mobile devices and VoIP phones.
In order to be suitable for this role you will have experience in supporting Windows OS, Office 365, Azure and Active Directory. It is advantageous to your application to hold an ITIL qualification or a relevant IT degree, but this is by no means necessary.
This is an excellent opportunity for a proven IT Support Analyst to join a highly successful company that offers a clearly defined career path.
IT Support Analyst employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Office 365, Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This will help you illustrate your capability to provide effective support in a fast-paced environment.
✨Tip Number 3
Since this is an office-based role, emphasise your ability to work collaboratively within a team. Be ready to discuss how you’ve contributed to team success in previous positions, as teamwork is crucial in IT support.
✨Tip Number 4
If you have any relevant certifications, such as ITIL, make sure to mention them during your discussions. Even if they are not required, they can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS, Office 365, Azure, and Active Directory. Use specific examples to demonstrate your skills in troubleshooting hardware and software issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention any relevant qualifications, such as an ITIL certification or IT degree, and explain how your background makes you a great fit for the team.
Showcase Your Problem-Solving Skills: During the application process, emphasise your ability to resolve technical issues efficiently. Provide examples of past experiences where you successfully handled support requests and improved user satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Ashdown Group
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Windows OS, Office 365, Azure, and Active Directory. Brush up on common issues and solutions related to these systems, as you may be asked to troubleshoot scenarios during the interview.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and act swiftly under pressure.
✨Show Enthusiasm for Teamwork
As you'll be part of an IT team, it's important to convey your ability to work collaboratively. Share experiences where you've successfully worked with others to solve problems or improve processes, highlighting your communication skills and adaptability.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the specific challenges the IT team is currently facing. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
