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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service.
- Company: Join SSP UK & Ireland, working with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy discounted meals, free parking, employee discounts, and award-winning training.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
- Other info: Flexible hours across weekdays and weekends; perfect for those who love action!
The predicted salary is between 27000 - 36000 £ per year.
Please note, this is a Full Time role. Pay Rate: £13.11 per hour. Hours of operation are 6 am to 7 pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
About You
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
About The Duty Manager Role
Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you’ve tackled night shifts before, even better!
As a Duty Manager We Will Offer You
- Discounted Meal and free parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Starbucks and M&S. Understanding their values and customer service expectations can help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in hospitality or retail. Be ready to share specific examples of how you've successfully led a team during busy shifts.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've had to think on your feet. This will show that you're capable of handling the dynamic nature of the Duty Manager role.
✨Tip Number 4
Network with current or former employees of SSP. They can provide valuable insights into the company culture and what it takes to succeed as a Duty Manager, giving you an edge in your application.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at SSP. Highlight your leadership skills and experience in hospitality or retail, as these are crucial for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience. Emphasise any previous roles where you led a team, managed operations, or provided excellent customer service. Use specific examples to demonstrate your impact.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and leadership. Mention why you want to work for SSP and how your skills align with their values. Be sure to convey your enthusiasm for the fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at SSP UK & Ireland
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Be prepared to share examples of how you've successfully led teams in the past, especially during busy shifts. Highlight your ability to inspire and motivate others.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving on the fly. Think of specific instances where you've had to resolve issues under pressure. This will show your potential employer that you can handle the demands of the job.
✨Know the Brand
Familiarise yourself with SSP and its brands like Starbucks and Burger King. Understanding their values and customer service expectations will help you align your answers with what they are looking for in a Duty Manager.
✨Emphasise Customer Service Experience
Customer service is key in hospitality. Be ready to discuss your previous experiences in delivering excellent service and how you would ensure your team does the same. This will demonstrate your commitment to maintaining high standards.
