Commercial Account Manager in Hartlepool

Baltic Recruitment are currently recruiting for a Permanent Commercial Account Manager, joining our client\’s Head Office in Hartlepool. A vacancy has arisen to join our client\’s Bulk Sales team to support the businesses continued success and growth.

They\’re looking for a motivated and results-driven B2B Sales Professional to join their growing team. The role will focus on prospecting, converting, and managing a portfolio of commercial accounts, primarily through telesales, LinkedIn outreach, and email approach. As a key member of the team, you\’ll be responsible for identifying potential business opportunities, building strong relationships, and delivering exceptional customer service throughout the sales lifecycle.

If you\’re a motivated and driven individual with a passion for new business development, we encourage you to apply and to join the team and contribute to their ongoing growth and achievements.

Commercial Account Manager Main Duties & Responsibilities:

• Identify and prospect new business opportunities using telesales, LinkedIn outreach, and email approaches
• Develop and manage a sales pipeline to ensure consistent lead generation and conversion.
• Utilise various platforms and tools to uncover potential clients and introduce them to the commercial offerings.
• Engage in meaningful conversations with decision-makers to assess their fuel needs, offer solutions and pricing, and convert to customers.
• Build and manage your client base by providing ongoing support, ensuring high levels of satisfaction, and identifying opportunities for cross-selling.
• Maximise margins through effective pricing and negotiation, ensuring both competitive offerings and profitability.
• Act as the point of contact for customers, resolving any issues or concerns promptly.
• Liaise with Credit and Transport teams to ensure orders are processed and delivered on time.
• Build and maintain strong, lasting relationships with customers through regular check-ins and reviews.
• Keep accurate records of sales activities, opportunities, and client interactions in the CRM system.
• Provide feedback and insights to the management team for continuous improvement of the sales and pricing strategies

Commercial Account Manager Applicants:

Demonstrable Competencies

• Proven ability to identify, prospect, and convert new business in a competitive marketplace.
• Strong experience with telesales, LinkedIn outreach, and email-based communication.
• Ability to effectively manage a sales pipeline, ensuring lead generation, conversion, and account growth.
• Competence in managing a diverse portfolio of clients, building long-lasting relationships by providing support, and ensuring customer satisfaction.
• Proactive approach to addressing potential problems before they escalate.
• Strong negotiation skills, with the ability to balance competitiveness with profitability.
• Experience working cross-functionally with internal teams (such as Credit and Transport) to ensure smooth order processing and timely deliveries.
• Strong skills in CRM systems for tracking and managing sales activities, customer interactions, and reporting on sales performance.
• Excellent verbal and written communication skills, with the ability to engage effectively with decision-makers.

Behaviours & Experience

• Proven track record in B2B sales and account management, with a strong focus on prospecting, converting, and managing a portfolio of commercial accounts.
• Previous experience in the fuel industry is advantageous, however experience in other sectors involving sales, telesales, LinkedIn outreach, or email-based communication is also valuable.
• Proven ability to meet or exceed targets in a competitive, fast-paced environment.
• Skilled in managing a sales pipeline and driving lead generation, conversion, and account growth.
• Ability to engage effectively with decision-makers at all levels and close sales with strong negotiation tactics to balance competitiveness with profitability.
• Strong ability to build and maintain long-lasting relationships with customers.
• Ability to effectively manage workload, balance priorities, and meet deadlines.
• Competence in using CRM systems and Microsoft Office packages.
• Excellent verbal and written communication skills.
• Proactive and self-motivated with the ability to work well individually and as part of a team

Company Benefits:

• Competitive salary, bonus structure and benefits package
• Company pension scheme
• BUPA PMI after 1 years\’ service
• Death in service
• Annual discretionary bonus
• Opportunities for personal development and progression within the company
• A collaborative, professional and supportive work environment
• Annual company awards

Working Monday to Friday 08:30am – 17:00pm, with 30 minutes for Lunch.

Candidates may also be interested in Sales, Business Development, New Business, B2B Sales, B2B, B2C Sales, Telesales, Outbound Sales, Account Manager, Account Management.