IT Service Desk Engineer

2 weeks ago Be among the first 25 applicants Weatherbys Private Bank provided pay range This range is provided by Weatherbys Private Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range IT SERVICE DESK ENGINEER WELLINGBOROUGH (HYBRID) If you thrive in a customer-centric environment and want to join a growing Technology Services team, this is the role for you! The role You will join the IT Service Desk team, which is an established partner to the business. You will provide exemplary service to our colleagues across the Weatherbys Banking Group, ensuring IT services run smoothly and effectively. You will work fully onsite during training, after which you will have the flexibility to work from home two days a week. Hours of work are 37.5 per week Monday to Friday between 8am and 6pm, according to a rota. Why join us? Weatherbys Bank is a growing business with a focus on developing its people. This is a fantastic opportunity to advance in your career, benefitting from innovative strategies the Bank implements. You will join a team with extensive knowledge and experience, providing an excellent environment to further hone your skills. Salary: £30,000 – £33,000 per annum Benefits include: Private medical insurance 25 days\’ annual leave (rising to 28 days with length of service) Enhanced maternity and paternity leave Income protection Pension Onsite subsidised restaurant For the full range of benefits, see https://www.weatherbys.bank/about-us/careers/employee-benefits/ What You Will Do Respond to incidents and service requests via telephone, email, chat and self-service channels within the agreed timescales Maintain a robust asset register, ensuring security of sufficient stock levels of hardware for future demand Contribute to wider Technology and IT Services\’ team initiatives & projects Prepare written documentation and communication including user guides Follow and execute standard operating procedures What You Will Bring 3 years\’ experience in a similar helpdesk role ITIL Foundation certificate (v3 or v4) Strong communication skills, especially in explaining technical concepts to non-technical colleagues Experience with Active Directory, Exchange and remote-control tools like TeamViewer Familiarity of modern technologies, including ITSM toolsets, MFA and Teams Good working knowledge of Windows OS and business applications including Office Foundational understanding of networking technologies Fault repair of printers, laptops Who we are: Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear\’s UK Wealth Management awards in 2021, 2023 and 2024. As you would expect from a business with ambitious growth plans, we are continually evolving and looking to the future, but always put our clients at the heart of everything we do. Don\’t just take our word for it, find out more here: www.weatherbys.bank JOIN THE FUTURE OF FAMILY BANKING. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Weatherbys Private Bank by 2x Sign in to set job alerts for “Service Desk Engineer” roles. Wellingborough, England, United Kingdom 2 days ago Service Desk Analyst / IT Support Help Desk Technician Northamptonshire, England, United Kingdom 9 hours ago Wellingborough, England, United Kingdom 1 day ago Milton Keynes, England, United Kingdom 1 week ago Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday) Wellingborough, England, United Kingdom 3 hours ago Corby, England, United Kingdom 1 month ago Service Desk Engineer – 2nd Line – Milton Keynes Milton Keynes, England, United Kingdom 3 days ago Northampton, England, United Kingdom 2 months ago Milton Keynes, England, United Kingdom 4 weeks ago Bedford, England, United Kingdom 4 weeks ago Milton Keynes, England, United Kingdom 4 weeks ago Meppershall, England, United Kingdom 1 week ago Northampton, England, United Kingdom 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr