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For Companies At a Glance
- Tasks: Support Social Housing clients with outstanding service and expert advice.
- Company: Join WTW, a leader in Real Estate Practice focused on inclusivity and diversity.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and a commitment to work-life balance.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Strong client service skills, relationship-building abilities, and knowledge of Social Housing insurance preferred.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 43200 - 72000 £ per year.
Working within WTW's Real Estate Practice, in this role, you will be responsible for providing outstanding client service and support to new and existing Social Housing clients.
The Role:
- Day to day client service, answering queries received directly from clients and other third parties
- Providing advice on cover across all lines of business accessing specialist WTW resources as required.
- Contract reviews
- Actioning mid-term alterations including acquisitions and disposals
- Technical analysis, working with the team to set the renewal strategy, coverage reviews and alternative programme design
- Data review, validation and manipulation
- Applying technical and client knowledge to inform the issuance of the full suite of documentation required to renew/place business within London Market (including Market Presentations, MRC, Endorsements etc.)
- Interpretation and review of quotations, to ensure fit for purpose and meeting client demands/needs
- Negotiation of terms for both renewals and mid-term cover alterations
- Completion of Renewal Reports - applying both technical and bespoke client knowledge to finalise
- Completion of summaries of insurance for all interested parties
- Attendance at key client and market meetings
- Working with clients and insurers to resolve technical and portfolio issues outside of renewal
- Liaison with other divisions/offices of WTW to provide portfolio management for renewal and mid-term requirements
Qualifications
The Requirements:
- Proven track record of delivering high levels of client service
- Ability to service 'volume' business to SME businesses in the UK
- Skilled at building effective relationships
- Strong communication, negotiation and influencing skills
- Experience of working with and adhering to processes and systems to support client service
- Good working knowledge of MS Excel
- Broad knowledge of Social Housing insurance products and markets
- Preferably working towards Dip CII or similar
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Social Housing Senior Account Executive employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Housing Senior Account Executive
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of social housing clients. Understanding their unique requirements will help you tailor your approach during interviews and discussions, showcasing your ability to provide exceptional client service.
✨Tip Number 2
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into current trends and best practices, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your negotiation skills. Since the role involves negotiating terms for renewals and mid-term cover alterations, demonstrating your proficiency in this area during interviews can set you apart from other candidates.
✨Tip Number 4
Showcase your technical knowledge of social housing insurance products. Be prepared to discuss specific products and how they meet client needs, as this will highlight your expertise and readiness for the role.
We think you need these skills to ace Social Housing Senior Account Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Social Housing Senior Account Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in delivering high levels of client service, particularly in the social housing sector. Use specific examples to demonstrate your skills in negotiation, communication, and relationship building.
Showcase Technical Skills: Mention your proficiency in MS Excel and any experience you have with data review and manipulation. If you are working towards Dip CII or have knowledge of social housing insurance products, make sure to include this information as it is relevant to the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Discuss how your values align with WTW's commitment to inclusivity and diversity in the workplace.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Social Housing Products
Make sure you have a solid understanding of social housing insurance products and the specific needs of clients in this sector. Research common challenges they face and be prepared to discuss how your expertise can help address these.
✨Demonstrate Client Service Skills
Prepare examples from your past experiences where you delivered exceptional client service. Highlight situations where you resolved issues or exceeded client expectations, as this role heavily relies on strong client relationships.
✨Showcase Your Negotiation Skills
Since negotiation is key in this role, think of instances where you successfully negotiated terms or resolved conflicts. Be ready to discuss your approach and the outcomes, as this will demonstrate your capability in handling renewals and mid-term alterations.
✨Familiarise Yourself with Data Analysis
Brush up on your data review and manipulation skills, especially using MS Excel. Be prepared to discuss how you’ve used data to inform decisions or strategies in previous roles, as this will be crucial for the technical analysis aspect of the job.
