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For Companies At a Glance
- Tasks: Join a small team to manage patient claims and handle challenging calls.
- Company: NSS is a key NHS Board improving health services across Scotland.
- Benefits: Enjoy hybrid working, a pension scheme, and various discounts.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required, just a willingness to learn and engage.
- Other info: Flexible working policies and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
About The Organisation
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
NHS Scotland Counter Fraud Services (CFS) has the remit to protect NHS Scotland from financial crime. In achieving this, CFS provides a comprehensive, integrated and professional service to NHS Scotland by proactively identifying and undertaking investigations of suspected financial crime. We are seeking a suitably experienced individual to join our Patient Claims Team.
The Patient Claims Team delivers a national programme of patient exemption checking in accordance with the Penalty Charge (Scotland) 1999 Regulations. The Team is the first line of deterrence for patients who mistakenly or fraudulently claim exemption from NHS dental and ophthalmic charges.
You will be a member of a small team, whose principal activities include confirming claims with the appropriate checking agency, contacting patients where entitlement to exemption cannot be confirmed and taking the necessary follow up action. The team deal with a significant amount of patient calls, many of which can be challenging. The post holder will be responsible for setting up and managing payment plans, dealing with defaulters and case reviews.
The successful candidate will be required to undergo a Disclosure Scotland check. Any candidate who has lived/worked overseas for more than 12 months in the preceding 5 years will also be required to provide a criminal record check from the appropriate overseas agency. Details of how to apply for, or to update, PVG Scheme membership/Disclosure will be supplied to successful candidates.
Location and Working Pattern:
- Titan Eurocentral
- Currently hybrid working
- Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Inclusion
NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot
Further Information
For an informal discussion on the post, please contact Derek Smith, Patient Claims Team Manager via email - derek.smith2@nhs.scot
Closing date for completed applications is Tuesday 24th June. Please note we anticipate a high level of interest in this position therefore we may close the vacancy prior to the closing date once a sufficient amount of applications are received. Please ensure you complete and submit your online application at an early stage to avoid disappointment.
Further information on NSS is available from: https://www.nss.nhs.scot/
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
Patient Claims Officer employer: NHS Scotland
Contact Detail:
NHS Scotland Recruiting Team
NSS.wfrs@nhs.scot
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Claims Officer
✨Tip Number 1
Familiarise yourself with the NHS Scotland Counter Fraud Services and their role in protecting against financial crime. Understanding their mission and how the Patient Claims Team fits into this will help you demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Prepare for potential challenging calls by practising your communication skills. Role-playing scenarios where you handle difficult conversations can boost your confidence and show that you're ready to tackle the demands of the job.
✨Tip Number 3
Research the Penalty Charge (Scotland) 1999 Regulations to understand the legal framework surrounding patient exemptions. This knowledge will not only impress during interviews but also prepare you for the responsibilities of the role.
✨Tip Number 4
Reach out to current or former employees of NSS, if possible, to gain insights into the workplace culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace Patient Claims Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Claims Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant work experience, particularly in customer service or claims management. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle challenging situations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples from your past experiences that showcase your problem-solving skills and ability to manage patient interactions effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Claims Officer role.
How to prepare for a job interview at NHS Scotland
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Claims Officer. Familiarise yourself with the NHS Scotland Counter Fraud Services and how they operate, especially regarding patient exemption checking.
✨Prepare for Challenging Calls
Since the role involves dealing with a significant amount of patient calls, many of which can be challenging, think about how you would handle difficult conversations. Prepare examples from your past experiences where you've successfully managed tough situations.
✨Showcase Your Teamwork Skills
As you'll be part of a small team, it's important to demonstrate your ability to work collaboratively. Be ready to discuss how you've contributed to team success in previous roles and how you can support your colleagues in this position.
✨Highlight Your Attention to Detail
The role requires confirming claims and managing payment plans, so attention to detail is crucial. Prepare to provide examples of how you've ensured accuracy in your previous work, particularly in financial or administrative tasks.
