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- Tasks: Inspect water networks and resolve customer issues while ensuring quality service.
- Company: Southern Water is dedicated to providing fresh water and excellent customer service.
- Benefits: Enjoy a starting salary of £26,880, a company van, fuel card, and bonuses.
- Why this job: Make a real impact on customer satisfaction and gain valuable skills for future roles.
- Qualifications: Must have a valid UK driving licence and a positive attitude.
- Other info: Opportunities for career progression and training in various specialisms.
The predicted salary is between 22800 - 26880 £ per year.
Here at Southern Water, we are looking for enthusiastic and driven people to join our Water Networks team. Your experience in any industry is valuable to us; all we ask is that you have a full UK driving licence, a desire to learn, and a positive attitude for supporting our customers when they need us the most.
You have the opportunity to earn a great initial starting salary around £26,880. We have an excellent company benefits package which includes a Business Van, Fuel Card, Company bonus, and much more, in a role with stability and progression combined. There will not be many roles you see where you can significantly impact the satisfaction of customers. You are frontline superheroes at Southern Water. So, if you have a great customer service ethic with an enthusiastic approach to how the water industry operates, this could be the role for you.
You will be part of our customer-facing operation; the business simply cannot operate without you. Every day is different; you will be working in all conditions carrying out inspections and, in some instances, resolving a range of customer-related incidents to ensure that our customers receive a continuous supply of fresh water. If the issue cannot be fixed by yourself, you will make the decision of where it needs to be directed for resolution, including attendance by one of our service partners.
Joining us as a Water Network Inspector could prepare you well for future roles across the business. Water network inspectors have progressed into project management and operational manager roles – you will be one of our technical experts in the wholesale water network arena. You may also gain indirect knowledge in mechanical and electrical specialisms, and this could prove to be a future field of study with the skills you will gain. Southern Water can support this ambition with upskilling apprenticeships and other training.
Some of the responsibilities that you will carry out will include but are not limited to:
- Providing a courteous and efficient service to all customers ranging from domestic users to large industrial companies.
- Planning, organising, and executing shutdowns to the distribution system so that disruption to the customer is minimised and where possible the supply is maintained.
- Ensuring that the procedures for the protection of water quality during main repairs are always adhered to.
- Being responsible as the first point of contact during emergencies; determining the course of action to be taken escalating where necessary.
You Will Be:
- Comfortable working outdoors, potentially in all weather conditions.
- Prepared to work a standby rota and additional bank holiday rota.
- Part of a team who delivers excellent performance by understanding how you affect the overall mission of Southern Water.
- Confident to work effectively and efficiently on your own.
- Keen to learn and operate complex processes with high-quality controls.
Qualifications:
- Valid UK Drivers Licence
For this role, you will need to live on the IOW so we can adhere to our call-out SLA times. Join our Water Network team and see how far your career could progress with a company committed to career progression, training and development opportunities, responsible growth, and improvement.
If you like the sound of the role and would be interested to hear more, please apply now. We look forward to hearing from you.
Network Inspector employer: Southern Water
Contact Detail:
Southern Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Inspector
✨Tip Number 1
Familiarise yourself with Southern Water's values and mission. Understanding their commitment to customer service and environmental responsibility will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any previous experience in customer service, even if it's from a different industry. Emphasising your ability to handle customer interactions positively can set you apart as a candidate.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Network Inspector, you'll need to make quick decisions during emergencies, so think of examples where you've successfully resolved issues in the past.
✨Tip Number 4
Show enthusiasm for learning and development opportunities. Mentioning your willingness to engage in training or apprenticeships can demonstrate your commitment to growth within the company.
We think you need these skills to ace Network Inspector
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Network Inspector position at Southern Water. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Even if your experience is from a different industry, emphasise any customer service roles or situations where you demonstrated problem-solving skills. Mention your ability to work outdoors and handle various conditions, as this is crucial for the role.
Show Enthusiasm: Express your enthusiasm for the water industry and your desire to learn. Use your cover letter to convey your positive attitude and commitment to supporting customers, which is a key aspect of the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Network Inspector.
How to prepare for a job interview at Southern Water
✨Show Your Enthusiasm
Southern Water is looking for enthusiastic individuals. Make sure to express your passion for the role and the water industry during the interview. Share examples of how you've demonstrated enthusiasm in previous roles or experiences.
✨Highlight Customer Service Skills
As a Water Network Inspector, you'll be interacting with customers regularly. Prepare to discuss your customer service experience and how you handle difficult situations. Use specific examples to illustrate your ability to provide courteous and efficient service.
✨Demonstrate Problem-Solving Abilities
You'll need to resolve various customer-related incidents. Be ready to talk about times when you've successfully identified problems and implemented solutions. This will show your potential employer that you're capable of handling the responsibilities of the role.
✨Prepare for Outdoor Work Discussion
The role involves working outdoors in various weather conditions. Be prepared to discuss your comfort level with this aspect of the job. If you have any relevant experiences working in similar environments, share those to demonstrate your adaptability.
