Staircasing and Resales Consultant

We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of the Bristol office on a permanent basis. At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days). About Sovereign Network Group (SNG) It\’s a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. The role As the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process. This is a great opportunity to continuously improve and develop staircasing and resales systems and processes, along with other shared ownership transactions. Key accountabilities To line manage and motivate a team of coordinators responsible for providing exceptional transactional services and customer experiences & lead on performance management To act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups Responsible for delivering a seamless and transparent shared ownership resales service – providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or other shared ownership transactions Responsible for driving sales through proactive case management, approve RICS valuations ensuring the report accurately reflects the current market value What we look for An understanding of shared ownership staircasing and resales A Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases Strong communication and customer service skills Ability to carry out multiple tasks and prioritise workload accordingly Good relationship building skills with internal and external stakeholders What you\’ll receive from us £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Opportunity to buy / sell up to 5 days holiday per year Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working – we\’re committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover It\’s a fantastic time to join us at SNG. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You\’ll be joining a highly skilled team at the forefront of driving these improvements and we\’d love to hear from you to explore your skills and experience further. #J-18808-Ljbffr