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- Tasks: Be the first point of contact for patients and coordinate their treatment plans.
- Company: Join Bupa Dental Care, a top-rated employer focused on people and patient care.
- Benefits: Enjoy competitive salary, discounts, free CPD training, and early wage access.
- Why this job: Work in a supportive team with growth opportunities and a focus on customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Located near Uckfield town center with modern facilities and a vibrant work culture.
The predicted salary is between 24000 - 36000 £ per year.
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Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
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Confidently discuss the treatment and fees involved
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Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
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Be a champion of customer satisfaction and coach team members on best practice
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Coordinate’s dentist appointments throughout the treatment plan
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Establish and maintain productive working relationships with all members of the practice team
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Play a key role in the practice leadership team, supporting and deputising for the Practice Manager
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Extensive clinical knowledge of treatments provided within a healthcare setting
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Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
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Previous experience of delivering an outstanding service in a customer facing role
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Proven strong stakeholder management skills with the ability to deal with a broad range of people
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CQC/GDC registered, and knowledge of dental practice management systems is desirable
Dental Treatment Coordinator/ Receptionist – Uckfield Total Orthodontics
Monday to Friday 8.30am-17.30pm 40 hours a week (Early and late clinics will need to be covered)
Five minute walk to Uckfield town centre, free on street parking within minutes of the practice
Mixed NHS/Private Orthodontic practice
Here at Bupa Dental Care our people are at the heart of everything we do, because we care. For our Treatment Coordinators we have created an environment where you can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.
As a Treatment Coordinator you’ll be working alongside an experienced practice team and have access to exceptional development opportunities to take you as far as you want to go., + A competitive starting salary and the opportunity to increase this through training and development
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Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year
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Established progression and development
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Contributory pension scheme
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Modern surgeries and dental software systems
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Access to a full training and development platform, with access to thousands of courses at your fingertips
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Competitive staff benefits including discounts in over 7000 retailers, discounted gym membership and even a day off for your wedding!
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Access to a 24 hour GP through your phone, 24/7
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Early access to your earned wages for the times you might need it
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Earn up to £3,000 per referral in our employee referral scheme
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Your uniform will be provided.
We’re proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work, the Forbes World’s best employers, and in the Inclusive Top 50 UK Employers list.
We are an equal opportunities employer and welcome applications from all who fit the requirements of the role. If you need any reasonable adjustments as part of our recruitment process just let us know.
Due to the high level of interest in our roles, we are only able to contact short-listed candidates. Good luck!
Close map, Shop discounts (over 700 stores)
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Health and wellbeing discounts
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Discounted dental insurance
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Free CPD
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Employee referral scheme
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And many more!
Treatment Coordinator/ Receptionist (32206) - employer: Bupa
Contact Detail:
Bupa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Treatment Coordinator/ Receptionist (32206) -
✨Tip Number 1
Familiarize yourself with the specific treatments and services offered at Uckfield Total Orthodontics. This knowledge will help you confidently discuss treatment options and fees with potential patients, showcasing your expertise and commitment to patient care.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will prepare you for discussing complex treatment plans clearly and effectively, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Bupa Dental Care to gain insights into the company culture and expectations. This can provide you with valuable information that can help you stand out during the interview process.
✨Tip Number 4
Highlight any previous customer service experience during your interactions with us. Emphasizing your ability to deliver outstanding service will demonstrate that you are a great fit for the Treatment Coordinator role.
We think you need these skills to ace Treatment Coordinator/ Receptionist (32206) -
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Treatment Coordinator/Receptionist position. Understand the key responsibilities and required skills, especially around patient interaction and treatment coordination.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer-facing roles, particularly in healthcare or dental settings. Showcase your ability to deliver outstanding service and manage stakeholder relationships.
Demonstrate Communication Skills: Since strong communication skills are crucial for this role, provide examples in your application that demonstrate your verbal and written communication abilities. Mention any experience discussing complex treatment plans with patients.
Show Enthusiasm for Development: Express your eagerness for professional growth and development in your application. Mention how the training and development opportunities offered by the company align with your career goals.
How to prepare for a job interview at Bupa
✨Showcase Your Communication Skills
Since the role requires strong verbal and written communication skills, be prepared to demonstrate your ability to clearly explain complex treatment plans. Practice discussing various treatments and fees confidently, as this will reflect your understanding and capability.
✨Highlight Customer Service Experience
Emphasize your previous experience in customer-facing roles. Share specific examples of how you delivered outstanding service and handled challenging situations, showcasing your commitment to patient satisfaction.
✨Understand the Practice's Values
Research Bupa Dental Care and understand their commitment to patient care and employee development. Be ready to discuss how your values align with theirs and how you can contribute to a positive work environment.
✨Prepare for Team Collaboration Questions
As a Treatment Coordinator, you'll need to establish productive relationships with the practice team. Prepare examples of how you've successfully worked in teams before, and be ready to discuss your approach to supporting and coaching colleagues.
