Water Quality Performance Coordinator

Join to apply for the Water Quality Performance Coordinator role at NWG (Northumbrian Water Group). This is a full-time position, 36 hours per week (flexible working arrangements considered), with hybrid working options available. There is 1 vacancy which can be based in our operating areas.

We have an exciting opportunity to join our Water Team as a Water Quality Performance Coordinator (known internally as Network Performance Coordinator) focusing on our Compliance Risk Index performance commitment. This role requires a blend of technical knowledge and investigative skills alongside the ability to demonstrate leadership, communication, and influencing skills. This is a critical role in driving forward our plans to ensure we can meet our high standards of performance in an ever-changing environment.

Compliance Risk Index is one of the biggest challenges in our organisation. Every part of our operation from abstraction to the customer's tap can influence this measure. As such, there are opportunities to be part of many exciting initiatives. You will work collaboratively with others to deliver actionable insights which are critical to driving us forward, challenging our thinking and focusing our attention on the best solutions. You will also support the development of our long-term water quality plans to maintain compliance in the future.

About You: You will use your experience in a technical discipline, such as mathematics or science, to understand and develop better ways of working toward regulatory targets. Ideally, you will be able to demonstrate a knowledge of our regulatory environment and an understanding of water treatment processes and water distribution systems. You will be confident building trusting relationships with stakeholders. You will be able to challenge but also recognise when support is required. This role has no line managerial responsibilities, so you must be able to influence and collaborate with others to achieve outcomes.

You’ll need to remain calm under pressure and deliver high-quality outputs with excellent attention to detail, filtering, prioritising, and analysing information from a variety of internal and external sources. If you are solution-focused, continually looking to improve processes and want to make a difference in the water industry, we want to hear from you. You will also need to be able to travel, and therefore a current driving licence is an essential requirement of this role.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM), and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding, and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. Please note this role may require a DBS to be completed prior to employment. NWG are an inclusive employer who support the rehabilitation of offenders; we will not, however, consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all colleagues, suppliers, customers, and third parties.

About Us: Here at NWG, we strive to make Northumbrian Water Group (NWG) a Great Place to Work for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description; however, if you have some of the skills listed, we’d encourage you to apply.

Our Benefits: We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel, and more.
• Award-winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education, and low-cost loans through Salary Finance.
• 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest-free qualification loan, and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water. We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.