Customer Service Advisor (Welsh Speaker)

Customer Service Advisor (Welsh Speaker) Join to apply for the Customer Service Advisor (Welsh Speaker) role at Accenture UK & Ireland Customer Service Advisor (Welsh Speaker) 1 week ago Be among the first 25 applicants Join to apply for the Customer Service Advisor (Welsh Speaker) role at Accenture UK & Ireland Get AI-powered advice on this job and more exclusive features. Start Date: 18th August 2025 Salary: £28,478 Type of role: Permanent Hybrid Working: Remote with occasional visits to our Newcastle office. Applicable after successful completion of initial 6 weeks office based training in Newcastle. Are you passionate about delivering exceptional customer service and making a real difference? We are looking for a Customer Service Advisor to join our dedicated team at Accenture. As a key member of our small, dynamic team, you will play a vital role in ensuring local producers receive the guidance and support they need regarding their payments and obligations. The Role As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary. Key Responsibilities: Responding to customer queries via phone, email, chat and post. Provide customers information relating to the program. Deliver excellent customer service to customer. Raise tickets in Service Now. Redirect tickets to correct resolving areas. Handling disputes and complaints professionally and efficiently, ensuring prompt resolution. Managing Ad-hoc requests. Maintaining accurate records of interactions and following up on outstanding queries. Ensuring compliance with policies and government regulations. We’d love to hear from you if you have: Previous experience in a customer service role, ideally within a contact centre or similar environment. Welsh language skills Strong communication skills, with the ability to explain complex information clearly. Excellent problem-solving abilities and resilience to handle difficult conversations. The ability to work both independently and as part of a small, supportive team. Good IT skills. A proactive and adaptable approach to work in a fast-paced environment. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Accenture UK & Ireland by 2x Sign in to set job alerts for “Customer Service Advisor” roles. Newcastle Upon Tyne, England, United Kingdom 1 month ago Newcastle Upon Tyne, England, United Kingdom 1 month ago Dutch Speaking Customer Service Advisor Remote Newcastle Upon Tyne, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr