Business & Portfolio Manager - Offer & Order Solutions

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

Role Purpose: The Business & Portfolio Manager will work closely with the Head of Offer & Order Solutions (part of Revenue Management) to ensure the department operates at its full potential. The role is varied and spans different dimensions – all with the aim of maximizing team productivity and engagement. They ensure that we have robust, transparent processes and communications, an aligned vision, a cohesive plan, and a fantastic culture.

What you’ll do:

• Partner with the Head of Offer & Order Solutions to enhance team efficiency.
• Implement and optimize team processes, including standardizing portfolio management tools and reporting, managing feature requests, and improving interactions with third-party partners.
• Align departmental strategies by liaising with Product teams.
• Lead data and reporting initiatives, supporting KPI and metric definition, production, and visualization.
• Manage Process Executives and oversee cross-team portfolio management.
• Develop and execute a departmental engagement and wellbeing strategy.
• Drive continuous feedback culture, onboarding, training, and learning programs.
• Champion best practices and ensure robust Business Continuity Plans for systems and infrastructure.

What you’ll bring to British Airways:

• Highly organized with attention to detail and excellent judgment.
• Proactive, ownership-driven, and reliable.
• Strong problem-solving, collaboration, and relationship-building skills.
• Excellent business acumen, critical thinking, and analytical abilities.
• Confident communicator with strong influencing skills and a creative approach.

Your experience:

• Proven experience in team management and driving team engagement and culture.
• Demonstrated success in process management and structural improvement within an organization.
• Knowledge of the airline commercial ecosystem, including PSS and PSS-dependent systems, is desirable.
• Understanding of airline Revenue Management and distribution techniques is advantageous.
• Experience working within Agile teams is preferred.

What we offer: We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.