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- Tasks: Coordinate projects to deliver strategic customer outcomes on time and within budget.
- Company: Join the UK's largest fibre-only network, setting new standards for digital infrastructure.
- Benefits: Enjoy a competitive salary, performance bonuses, 25 days leave, and flexible wellbeing initiatives.
- Why this job: Make a real impact on internet connections and support local communities' digital lives.
- Qualifications: Strong data skills, project coordination experience, and proficiency in Salesforce CRM required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in one of our local offices on a monthly basis. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Customer Project Coordinator, you will coordinate projects that deliver strategic customer outcomes across the region(s), helping to ensure that projects and objectives are delivered on time, within scope and to the agreed financial budgets. You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Prepare and maintain project schedules; track and report project performance internally
- Generate reports for contractual and commercial commitments to support external teams
- Monitor project performance against agreed tolerances and escalate issues as needed
- Track progress of tasks and actions using Salesforce CRM
- Provide support to Senior Customer Programme Manager and Project Managers across various tasks
What you’ll bring to the role:
- You will bring a strong data and analytical background, developed through hands-on experience in a relevant Project Coordination role.
- You’ll also have:
- Experience supporting project delivery through RAID management, project scheduling, and progress tracking
- Experience preparing presentations, customer-facing reports, and internal project documentation
- Strong administrative background with experience in CRM systems, especially Salesforce
- Strong organisational skills and the ability to be proactive
Diversity, Inclusion & Belonging:
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre.
If you’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us:
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information:
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
Customer Project Coordinator employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
careers@cityfibre.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Project Coordinator
✨Tip Number 1
Familiarise yourself with Salesforce CRM, as it's a key tool for tracking project performance in this role. Consider taking an online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the software.
✨Tip Number 2
Showcase your organisational skills by preparing a mock project schedule. This will not only help you understand the intricacies of project coordination but also give you a practical example to discuss during interviews.
✨Tip Number 3
Research CityFibre's culture and values, especially their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Customer Project Coordinator role, which you can leverage in your application.
We think you need these skills to ace Customer Project Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Project Coordinator position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your data and analytical background, as well as any hands-on experience in project coordination. Be specific about your skills in RAID management, project scheduling, and using Salesforce CRM.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your qualifications but also reflects your enthusiasm for the role and the company. Mention how you can contribute to their mission of improving digital infrastructure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a project coordinator role.
How to prepare for a job interview at CityFibre
✨Showcase Your Project Coordination Skills
Be prepared to discuss your previous experience in project coordination. Highlight specific examples where you successfully managed project schedules, tracked performance, and handled RAID management. This will demonstrate your ability to deliver strategic customer outcomes.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce CRM, make sure you understand its functionalities. If possible, brush up on how to track progress of tasks and actions within the system. This knowledge will show that you're proactive and ready to hit the ground running.
✨Prepare for Data-Driven Questions
Given the emphasis on a strong data and analytical background, be ready to answer questions related to data analysis and reporting. Think of instances where your analytical skills led to successful project outcomes, and be ready to share those stories.
✨Emphasise Your Organisational Skills
The role requires strong organisational skills, so be sure to highlight your ability to manage multiple tasks effectively. Share examples of how you've prioritised tasks in past roles and maintained focus on project objectives to ensure timely delivery.
