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- Tasks: Act as the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join Vertu Land Rover Chesterfield, one of the UK's largest motor retailers.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive discounts.
- Why this job: Be part of a dynamic team focused on customer relationships and personal development.
- Qualifications: Previous customer service experience is essential; fast-paced environment skills are a plus.
- Other info: Ongoing training opportunities and career progression await you!
The predicted salary is between 28000 - 35000 £ per year.
Here at Vertu Land Rover Chesterfield, we have a fantastic opportunity for a Service Advisor to come and join our well-established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a basic salary of up to £35,000 with an OTE up to £39,800 plus company benefits!
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for:
- Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
- Upselling additional products
- Following up with the customer to ensure they are happy with the work carried out
For this role, we are looking for you to have previous customer-facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance, and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression, and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history, and criminal record check.
Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Land Rover brand and its values. Understanding their customer service philosophy will help you align your approach during interviews and demonstrate your commitment to building trusted relationships.
✨Tip Number 2
Prepare examples from your previous customer service roles that showcase your ability to manage relationships and resolve issues effectively. Highlighting these experiences will show that you can thrive in a fast-paced environment while maintaining high customer satisfaction.
✨Tip Number 3
Research common challenges faced by Service Advisors in the automotive industry. Being able to discuss these challenges and how you would address them can set you apart as a candidate who is proactive and knowledgeable.
✨Tip Number 4
Network with current or former employees of Vertu Land Rover Chesterfield, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer-facing service experience. Emphasise skills like communication, relationship management, and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Service Advisor role. Mention how you can contribute to building trusted relationships with customers.
Highlight Relevant Skills: In your application, specifically mention any experience you have with upselling products or maintaining customer satisfaction. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build relationships is key. Prepare examples from your previous roles where you successfully managed customer expectations and resolved issues. This will demonstrate your customer focus and communication skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Vertu Land Rover Chesterfield. Be ready to discuss how you would handle tasks like upselling products and maintaining customer satisfaction throughout the service process.
✨Prepare for Fast-Paced Scenarios
Since the role requires working in a fast-paced environment, think of instances where you successfully met targets and deadlines. Share these experiences to show that you can thrive under pressure.
✨Express Enthusiasm for Development Opportunities
Vertu Land Rover values personal development, so express your eagerness to learn and grow within the company. Mention any relevant training or skills you wish to develop further, aligning with their commitment to colleague progression.
