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For Companies At a Glance
- Tasks: Manage customer service for UK and overseas markets, ensuring top-notch support.
- Company: Join a dynamic team focused on delivering quality products and exceptional service.
- Benefits: Enjoy flexible work options, training opportunities, and a supportive work environment.
- Why this job: Be part of a vibrant culture that values relationships and customer satisfaction.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Opportunity to grow within the company and develop valuable skills.
The predicted salary is between 28800 - 42000 £ per year.
The following is not an exhaustive list of duties:
To manage the specific markets including
UK Indes/Belgium/Switz /
To support the full time web customer services rep across all B2C web related duties
To action & log all staff uniform requests
To action & log all PR/celebrity gifting requests
Providing excellent multi-channel customer service to customers in both the UK and Overseas
To build strong an…
WHJS1_UKTJ
Customer Services Representative employer: JOHN SMEDLEY LTD
Contact Detail:
JOHN SMEDLEY LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarize yourself with the specific markets mentioned in the job description, such as the UK, Belgium, and Switzerland. Understanding the cultural nuances and customer expectations in these regions will help you build strong relationships with customers and agents.
✨Tip Number 2
Brush up on your multi-channel customer service skills. Since you'll be dealing with queries via email and telephone, practice responding to different types of customer inquiries efficiently and professionally.
✨Tip Number 3
Gain experience with order processing systems like Magento. If you haven't used it before, consider taking an online course or tutorial to understand how to accurately enter and invoice customer orders.
✨Tip Number 4
Highlight any previous experience in warehouse assistance or logistics. Being able to demonstrate your ability to pick, pack, and process returns will set you apart from other candidates.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Representative position. Understand the key responsibilities, such as managing specific markets and providing multi-channel customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in B2C environments. Emphasize any experience with order processing, handling customer queries, and using systems like Magento.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships with customers. Mention specific examples of how you've successfully resolved customer complaints or improved service quality.
Highlight Compliance and Safety Awareness: Since health and safety compliance is crucial for this role, include any relevant experience you have in maintaining safety standards and adhering to company policies in previous positions.
How to prepare for a job interview at JOHN SMEDLEY LTD
✨Know the Company and Its Products
Before your interview, take some time to research the company and its products. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved complaints or built strong relationships with customers, as this is crucial for the role.
✨Familiarize Yourself with Relevant Software
Since the job involves using systems like Magento for order processing, it’s beneficial to familiarize yourself with these tools. If you have experience with similar software, be ready to discuss it during the interview.
✨Emphasize Teamwork and Adaptability
The role requires collaboration with various departments and assisting in the warehouse during busy periods. Be prepared to share examples of how you've worked well in a team and adapted to changing situations.
